Store Operations Manager

2 months ago

London, Greater London, United Kingdom KIKO MILANO Full time
Assistant Store Manager

The Assistant Store Manager is a key role within KIKO MILANO, responsible for driving customer experience, sales, and business performance in the store. This position reports to the Store Manager and is accountable for the store's operations when the Store Manager is absent.

Main ResponsibilitiesPeople Management
  • Lead and coach the team to deliver exceptional customer service and achieve business goals.
  • Recruit, onboard, train, and support team members to ensure they have the skills and knowledge to deliver the KIKO customer experience.
  • Ensure accurate store planning and annual leave management to meet business needs.
  • Coach team members on product knowledge, makeup application techniques, and selling skills to enhance customer experience.
Customer Experience / Business Management
  • Monitor and analyze business Key Performance Indicators (KPIs) to ensure they align with store goals, and develop action plans to address any discrepancies.
  • Collaborate with the Store Manager to achieve business objectives, including customer experience, sales, and operational efficiency.
  • Prioritize actions to maximize impact on business goals, as agreed with the Store Manager.
  • Complete all required training, quizzes, and dossiers to maintain knowledge and skills.
  • Regularly review and analyze business KPIs, including LFL progression, Conversion Rate, Average Ticket, and Stock-loss.
Procedures & Policies Execution
  • Ensure the store adheres to all KIKO standards and procedures.
  • Guarantee compliance with store procedures, as outlined in the KIKO STORE BOOK.
  • Execute the promotional calendar and ensure all operational procedures are followed.
  • Regularly review and address any issues with the Store Manager to maintain compliance with corporate policies.
  • Minimum of 3 years of experience in a similar role within the retail industry.
  • Demonstrated leadership skills and ability to effectively manage a team.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Proven track record of achieving sales targets and driving business growth.
  • Knowledge of inventory management and visual merchandising.
  • Ability to analyze sales data and make informed decisions.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Proficiency in using point-of-sale (POS) systems and other retail software.
  • Passion for the beauty industry and familiarity with KIKO MILANO products.

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