Store Operations Manager

4 weeks ago


London, Greater London, United Kingdom Le Labo Full time

Store Operations Manager

We are seeking a skilled Store Operations Manager to support the Counter Manager in leading, coaching, and developing our team of Fragrance Specialists to achieve sales, customer service, and operational targets.

Our stores are designed as an entertainment park for the nose, where customers can take the time to smell and touch raw ingredients to trigger their emotions. As Store Operations Manager, your role will contribute to bringing this in-store experience to life through the creation of inspirational in-store events and drawing success from them.

Key Responsibilities

  • Support the Counter Manager in leading the team to achieve sales, customer service, and operational targets.
  • Contribute to the creation of inspirational in-store events and draw success from them.
  • Ensure the smooth running of the store, including inventory and facilities management and cash reconciliation.
  • Lead, coach, and develop the team to succeed.
  • Experience of creating and executing in-store events.
  • Flexible availability across days/hours.
  • Proficient skill level using Microsoft Office applications.

Requirements

  • Proven retail management/assistant retail management experience preferably within Beauty or a fast-paced retail environment.
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling.
  • Previous retail operations experience including inventory and facilities management and cash reconciliation.
  • Proven track record of leading, coaching, and developing a team to succeed.
  • Experience of creating and executing in-store events.
  • Flexible availability across days/hours.
  • Proof of right to live and work in the country.


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