Claims Management Specialist

3 weeks ago


Chislehurst, United Kingdom Vermelo RPO Full time
Position Overview:

Job Purpose:

To deliver proactive oversight of claims to ensure high satisfaction levels for both the insured and brokers through exceptional claim management, resolution, and client service.

Key Responsibilities:

  • Efficiently process various types of claims to achieve prompt resolution and settlement, collaborating closely with insurers and brokers.
  • Maintain a strong focus on understanding all submitted claims and their associated risks.
  • Act as the representative for clients by liaising with clients, brokers, insurers, loss adjusters, and other relevant parties during the claims process.
  • Collaborate with colleagues to identify enhancements in both internal and external claims procedures.
  • Stay updated on industry compliance and claims regulations.
  • Build and sustain relationships with the existing client base of Insurance Brokers, providing first-line support and advice.
  • Manage claims comprehensively, ensuring all parties are informed throughout the process.
  • Conduct monthly meetings with brokers to discuss claim trends.
  • Engage in personal development through ongoing insurance qualifications and training to enhance industry knowledge.
  • Perform administrative tasks as required on behalf of Insurance Brokers and group businesses.
  • Adhere to FCA rules and related procedures as outlined by the company.
  • Address complaints within 48 hours, escalating unresolved issues to the Head of Operations.
  • Ensure fair treatment of customers, providing excellent service in line with industry and company standards.
  • Maintain quality and customer service standards by keeping accurate records and ensuring client information is current in our software.
  • Undertake other ad-hoc duties as assigned that align with the job holder's capabilities.
Essential Qualifications:

  • A minimum of 2 years of professional experience in Claims Handling.
  • Experience in a regulated environment with a solid understanding of TCF principles and Insurance Practice.
  • Strong record-keeping skills and clear note-taking abilities.
  • Ability to collaborate effectively as part of a close-knit team.
  • Proficient problem-solving skills and willingness to share ideas.
Preferred Qualifications:

  • Experience in handling a variety of claim types.
  • Familiarity with Acturis software.
  • Professional qualifications such as CII, CIC, CRM, etc. are preferred.
  • Experience in mentoring or coaching staff.

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