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Claims Specialist

2 months ago

Chislehurst, United Kingdom Vermelo RPO Full time
Position Overview:

Job Purpose:

To ensure effective oversight of claims processes, delivering exceptional service to both insured clients and brokers through meticulous claim management and resolution.

Key Responsibilities:

  • Efficiently handle all types of claims to facilitate prompt resolution and settlement, collaborating closely with insurers and brokers.
  • Maintain a strong emphasis on comprehending all claims presented and their related risks.
  • Act as a liaison between clients, brokers, insurers, loss adjusters, and other stakeholders while representing the client's interests during claims.
  • Work alongside colleagues to identify enhancements in both internal and external claims procedures.
  • Stay updated on industry compliance and claims regulations.
  • Develop and sustain relationships with the existing Insurance Brokers client base, providing first-line support and advice through various communication channels.
  • Manage claims comprehensively, ensuring all parties are informed throughout the process.
  • Conduct monthly meetings with brokers to review claim trends.
  • Engage in personal development through ongoing insurance qualifications and training to enhance industry knowledge.
  • Perform administrative tasks as needed for Insurance Brokers and associated businesses.
  • Adhere to FCA regulations and company procedures, including compliance manuals.
  • Address complaints within a 48-hour timeframe, escalating unresolved issues to the Head of Operations.
  • Ensure fair treatment of customers, delivering excellent service in line with industry standards.
  • Maintain quality and customer service standards by keeping accurate records and ensuring client information is current.
  • Undertake additional duties as assigned that align with the job holder's capabilities.
Essential Qualifications:

  • A minimum of 2 years of professional experience in claims handling.
  • Experience in a regulated environment with a solid understanding of TCF principles and insurance practices.
  • Proficient in accurate record-keeping and clear documentation.
  • Ability to collaborate effectively within a team.
  • Strong problem-solving skills and willingness to share insights.
Preferred Qualifications:

  • Experience in managing a variety of claim types.
  • Familiarity with Acturis software.
  • Professional qualifications such as CII, CIC, or CRM are advantageous.
  • Experience in mentoring or coaching team members.