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Claims Specialist

2 months ago

Chislehurst, Greater London, United Kingdom Vermelo RPO Full time

Job Title: Claims Specialist

Company: Vermelo RPO

Location: Remote

Job Type: Full-time

Industry: Insurance

Job Description:

Job Summary:

Vermelo RPO is seeking a highly skilled Claims Specialist to join our team. As a Claims Specialist, you will be responsible for managing and resolving insurance claims in a timely and efficient manner.

Key Responsibilities:

  • Claims Management: Process and manage all classes of claims, working closely with insurers and brokers to achieve prompt resolution and settlement.
  • Risk Assessment: Conduct thorough risk assessments to understand all presented claims and their associated risks.
  • Client Communication: Liaise with clients, brokers, insurers, loss adjusters, and other relevant parties to ensure effective communication and resolution.
  • Process Improvement: Collaborate with colleagues to identify improvements in internal and external claims procedures.
  • Compliance: Maintain current knowledge of industry compliance and claims regulation, ensuring adherence to FCA rules and company procedures.
  • Relationship Building: Build and maintain relationships with existing insurance brokers and clients, providing first-line contact and support.
  • Claims Resolution: Manage claims from inception to closure, ensuring all parties are kept informed and up-to-date.
  • Broker Meetings: Attend monthly broker meetings to discuss claim trends and provide updates.
  • Professional Development: Complete ongoing insurance qualifications and training to enhance personal knowledge and skills.
  • Administrative Duties: Perform administrative tasks as required, supporting Insurance Brokers and group businesses.
  • Complaint Resolution: Resolve complaints within 48 hours, referring unresolved issues to the Head of Operations.
  • Customer Service: Ensure customers are treated fairly and receive excellent service, adhering to industry and company guidelines.
  • Quality and Service Standards: Maintain high-quality and customer service standards, keeping accurate records and ensuring client records are up-to-date.

Requirements:

  • Experience: Minimum of 2 or more years of professional experience in claim handling.
  • Regulated Environment: Experience working within a regulated environment and understanding of TCF and Insurance Practice principles.
  • Record Keeping: Accurate record keeping and clear note-taking skills.
  • Teamwork: Ability to work and learn together as a close team.
  • Problem-Solving: Ability to problem-solve and share ideas.

Preferred Qualifications:

  • Acturis Experience: Experience using Acturis.
  • Professional Qualification: Professional qualification preferred (CII, CIC, CRM, etc.).
  • Mentoring and Coaching: Experience in mentoring and/or coaching of staff.