Claims Handler
3 months ago
Permanent, Hybrid
£25 - 30,000 plus benefits
ROLE OVERVIEW:
Overall Job Purpose:
To provide proactive management of claims in order to achieve high levels of satisfaction for the insured and broker through high quality claim management, resolution and excellent client service.
Primary Accountabilities
Processing all classes of claims in an efficient and timely manner to achieve prompt resolution and settlement, working closely with insurers and brokers
Strong focus on understanding all presented claims and their associated risks
Liaise with clients, brokers, insurers, loss adjusters and other relevant parties when acting as the agent of a client during claims.
To liaise with colleagues to identify improvements in internal and external claims procedures.
To maintain current knowledge with regard to industry compliance and claims regulation.
To build & maintain relationships with the existing Insurance Brokers client base and any incumbent AR's / Businesses by providing first line contact face-to-face or telephone advice and support.
Manage claims from cradle to grave, making sure that all parties involved are kept up to date at all times.
Monthly broker meetings to discuss claim trends
To continue personal development by completion of ongoing insurance qualifications and/or training to improve personal knowledge of the industry and company business.
To carry out administrative duties as required on behalf of Insurance Brokers and group businesses.
To work within the FCA rules and related procedures published by the company from time to time. This includes the Company's Compliance Manual and Training and Competence Manual.
To attempt to resolve complaints within 48 hours referring any unresolved complaints promptly to the Head of Operations
Ensuring the customer is treated fairly and that the customer receives excellent service accordance with industry and company guidelines.
Maintaining quality and customer service standards keeping accurate records and ensuring client records on our software are up to date.
Other ad-hoc duties that the employer determines fall within the job-holders capabilities.Essential Skills
Minimum of 2 or more years professional experience in Claim Handling
Experience working within a regulated environment and with full understanding of the principles of TCF and Insurance Practice
Accurate record keeping, clear note taking
Ability to work and learn together as a close team
Ability to problem solve & share ideasPreferred Skills
Experience and ability to deal with a variance of claim types
Experience using Acturis
Professional Qualification preferred (CII, CIC, CRM, etc.)
Experience in mentoring and/or coaching of staff
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