Claims Specialist

1 week ago

Chislehurst, Greater London, United Kingdom Vermelo RPO Full time

Job Title: Claims Specialist

Company: Vermelo RPO

Location: Remote

Job Type: Full-time

Industry: Insurance

Job Description:

Job Summary:

Vermelo RPO is seeking a highly skilled Claims Specialist to join our team. As a Claims Specialist, you will be responsible for managing claims from inception to resolution, ensuring that all parties involved are kept up to date and that claims are resolved in a timely and efficient manner.

Key Responsibilities:

  • Manage claims from cradle to grave: Ensure that all parties involved are kept up to date and that claims are resolved in a timely and efficient manner.
  • Process claims: Process all classes of claims in an efficient and timely manner to achieve prompt resolution and settlement.
  • Liaise with clients and stakeholders: Liaise with clients, brokers, insurers, loss adjusters, and other relevant parties to ensure that claims are resolved in a timely and efficient manner.
  • Identify improvements: Identify improvements in internal and external claims procedures and implement changes as necessary.
  • Stay up to date with industry compliance: Maintain current knowledge with regard to industry compliance and claims regulation.
  • Build relationships: Build and maintain relationships with existing insurance brokers and clients by providing first-line contact face-to-face or telephone advice and support.
  • Manage administrative duties: Carry out administrative duties as required on behalf of Vermelo RPO and group businesses.
  • Work within FCA rules: Work within the FCA rules and related procedures published by Vermelo RPO from time to time.
  • Resolve complaints: Attempt to resolve complaints within 48 hours and refer any unresolved complaints promptly to the Head of Operations.
  • Ensure customer satisfaction: Ensure that customers are treated fairly and receive excellent service in accordance with industry and company guidelines.
  • Maintain quality and customer service standards: Maintain quality and customer service standards and keep accurate records and ensure client records on our software are up to date.

Requirements:

  • Minimum of 2 or more years professional experience in Claim Handling: Minimum of 2 or more years professional experience in claim handling.
  • Experience working within a regulated environment: Experience working within a regulated environment and with a full understanding of the principles of TCF and Insurance Practice.
  • Accurate record keeping: Accurate record keeping and clear note taking.
  • Ability to work and learn together as a close team: Ability to work and learn together as a close team.
  • Ability to problem solve and share ideas: Ability to problem solve and share ideas.

Preferred Skills:

  • Experience and ability to deal with a variance of claim types: Experience and ability to deal with a variance of claim types.
  • Experience using Acturis: Experience using Acturis.
  • Professional Qualification: Professional Qualification preferred (CII, CIC, CRM, etc.).
  • Experience in mentoring and/or coaching of staff: Experience in mentoring and/or coaching of staff.

Language: English (en-US)

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