Customer Experience Team Lead

5 days ago


Nuneaton, Warwickshire, United Kingdom Triton Showers Full time

About Triton Showers

Triton Showers is a leading manufacturer of electric showers, committed to inspiring everyone to shower sustainably. Our vision is to be the first name in showers and water heating, driving innovation and efficiency in the industry.

Job Summary

We are seeking a highly motivated and organized Customer Experience Team Lead to join our team. As a key member of our Customer Experience department, you will be responsible for building and maintaining strong relationships with our Specification customers, ensuring smooth onboarding and driving contract sales growth.

Key Responsibilities

  • Retention of key Social Housing contracts volumes and values in conjunction with the Trade sales Team.
  • Track and monitor all Fast Track telephone calls and emails from Social Housing clients.
  • Monthly reporting on key Social Housing contract SLA targets: Call-out levels, response times, first time fix rates.

Key Attributes

  • Good communication skills both internally and externally at all levels.
  • Strong organizational skills with attention to detail.
  • Fast response times to issues arising.
  • Numerate and literate.
  • Problem-solving capabilities.
  • Good keyboard and PC skills ensuring speed and accuracy of data input.
  • Display enthusiasm and commitment.
  • Be flexible and adaptable.

What We Offer

  • Competitive salary.
  • 25 days annual leave plus bank holidays.
  • Generous contributory pension scheme.
  • Option to buy shares in our parent company Norcros.
  • Health Cash Plan.
  • Large onsite car park.
  • Subsidized restaurant.


  • Nuneaton, Warwickshire, United Kingdom Triton Showers Full time

    Job DescriptionCX Specification Team LeaderAbout Triton Showers:At Triton Showers, our purpose is to inspire everyone to shower sustainably, and our vision is to be the first name in showers and water heating, inspiring everyone to use water and energy efficiently and enjoyably.We design and manufacture showers. Our goal is to make a positive impact on the...


  • Nuneaton, Warwickshire, United Kingdom Triton Showers Full time

    Job DescriptionCX Specification Team LeaderAbout Triton Showers:At Triton Showers, our purpose is to inspire everyone to shower sustainably, and our vision is to be the first name in showers and water heating, inspiring everyone to use water and energy efficiently and enjoyably.We design and manufacture showers. Our goal is to make a positive impact on the...


  • Nuneaton, Warwickshire, United Kingdom Adecco Full time

    About Our Client:Adecco, a leading employment agency, is seeking a skilled Customer Service Agent to join their team. Our client is a renowned organisation in the customer service industry, providing exceptional solutions to their customers.About The Job:As a Customer Service Agent, you will be responsible for delivering top-notch support and ensuring...


  • Nuneaton, Warwickshire, United Kingdom Pontoon Solutions Full time £500

    About the RolePontoon Solutions is seeking a highly skilled Customer Experience Lead to join our team. As a Customer Experience Lead, you will play a crucial role in enhancing our client's connections process and ensuring a customer-focused approach.Key ResponsibilitiesGather and analyze user data using a variety of research tools and techniques to derive...


  • Nuneaton, Warwickshire, United Kingdom Pontoon Solutions Full time £500

    About the RolePontoon Solutions is seeking a highly skilled Customer Experience Lead to join our team. As a Customer Experience Lead, you will play a crucial role in enhancing our client's connections process and ensuring a customer-focused approach.Key ResponsibilitiesGather and analyze user data using a variety of research tools and techniques to derive...


  • Nuneaton, Warwickshire, United Kingdom Pontoon Solutions Full time £500

    About the RolePontoon Solutions is seeking a highly skilled Customer Experience Lead to join our team. As a Customer Experience Lead, you will play a crucial role in enhancing our client's connections process and ensuring a customer-focused approach.Key ResponsibilitiesGather and analyze user data using a variety of research tools and techniques to derive...


  • Nuneaton, Warwickshire, United Kingdom Pontoon Solutions Full time £500

    About the RolePontoon Solutions is seeking a highly skilled Customer Experience Lead to join our team. As a Customer Experience Lead, you will play a crucial role in enhancing our client's connections process and ensuring a customer-focused approach.Key ResponsibilitiesGather and analyze user data using a variety of research tools and techniques to derive...


  • Nuneaton, Warwickshire, United Kingdom Pontoon Solutions Full time £500

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Pontoon Solutions. As a key member of our organization, you will play a crucial role in enhancing our connections process and ensuring a customer-focused approach.Key ResponsibilitiesUser Research and Analysis: Gather and analyze user data using various research...


  • Nuneaton, Warwickshire, United Kingdom Pontoon Solutions Full time £500

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Pontoon Solutions. As a key member of our organization, you will play a crucial role in enhancing our connections process and ensuring a customer-focused approach.Key ResponsibilitiesUser Research and Analysis: Gather and analyze user data using various research...


  • Nuneaton, Warwickshire, United Kingdom Holland and Barrett Full time

    About the RoleWe are seeking a highly skilled Marketing Campaign Manager to join our team at Holland and Barrett. As a key member of our marketing department, you will be responsible for driving customer-focused communications that align with our brand proposition and support business growth.Key Responsibilities:Lead and deliver Total Market (TTL)...


  • Nuneaton, Warwickshire, United Kingdom Holland and Barrett Full time

    About the RoleWe are seeking a highly skilled Marketing Campaign Manager to join our team at Holland and Barrett. As a key member of our marketing department, you will be responsible for driving customer-focused communications that align with our brand proposition and support business growth.Key Responsibilities:Lead and deliver Total Market (TTL)...


  • Nuneaton, Warwickshire, United Kingdom CCA Recruitment Group Full time

    Job OverviewPosition: Contact Centre Team LeaderWork Arrangement: Remote with occasional travelEmployment Type: Full Time PermanentCompensation: £30,000-£36,000 based on experienceBenefits: Comprehensive benefits package and positive workplace cultureCCA Recruitment Group is excited to collaborate with a leading organization in the Midlands that is seeking...


  • Nuneaton, Warwickshire, United Kingdom dbschenker Full time

    Job Title: Import & Export Team LeadCompany: DB SchenkerJob Summary:We are seeking a highly skilled Import & Export Team Lead to join our team at DB Schenker. As a key member of our logistics operations, you will be responsible for leading a team of customer service operators and managing job costing.Key Responsibilities:Team Leadership: Supervise and mentor...


  • Nuneaton, Warwickshire, United Kingdom dbschenker Full time

    Job Title: Import & Export Team LeadCompany: DB SchenkerJob Summary:We are seeking a highly skilled Import & Export Team Lead to join our team at DB Schenker. As a key member of our logistics operations, you will be responsible for leading a team of customer service operators and managing job costing.Key Responsibilities:Team Leadership: Supervise and mentor...


  • Nuneaton, Warwickshire, United Kingdom CCA Recruitment Group Full time

    Job OverviewPosition: Contact Centre Team LeaderWork Arrangement: Remote with occasional travelEmployment Type: Full Time PermanentCompensation: £30,000-£36,000 based on qualifications and experienceBenefits: Comprehensive benefits package and positive workplace cultureCCA Recruitment Group is excited to collaborate with a leading organization in the...


  • Nuneaton, Warwickshire, United Kingdom CCA Recruitment Group Full time

    Job OverviewPosition: Contact Centre Team LeaderWork Arrangement: Remote with occasional travelEmployment Type: Full Time, PermanentCompensation: £30,000-£36,000 based on experienceBenefits: Comprehensive benefits package and positive workplace cultureCCA Recruitment Group is excited to collaborate with a leading organization in the Midlands, seeking a...


  • Nuneaton, Warwickshire, United Kingdom CCA Recruitment Group Full time

    Job OverviewPosition: Customer Service Team SupervisorWork Arrangement: Remote with occasional travelEmployment Type: Full Time, PermanentCompensation: £30,000-£36,000 based on qualifications and experienceBenefits: Comprehensive benefits package and positive workplace cultureCCA Recruitment Group is excited to collaborate with a prominent organization in...


  • Nuneaton, Warwickshire, United Kingdom CCA Recruitment Group Full time

    Job OverviewPosition: Contact Centre Team LeaderWork Arrangement: Remote with occasional travelEmployment Type: Full Time PermanentCompensation: £30,000-£36,000 based on qualifications and experienceBenefits: Competitive benefits package and positive workplace cultureCCA Recruitment Group is excited to collaborate with a prominent organization in the...


  • Nuneaton, Warwickshire, United Kingdom CCA Recruitment Group Full time

    Job OverviewPosition: Contact Centre Team LeaderWork Arrangement: Remote with occasional travelEmployment Type: Full Time PermanentCompensation: £30,000-£36,000 based on experienceBenefits: Comprehensive benefits package and positive workplace cultureCCA Recruitment Group is excited to collaborate with a leading firm in the Midlands, currently seeking a...

  • Assistant Manager

    5 days ago


    Nuneaton, Warwickshire, United Kingdom Marstons PLC Full time

    Job Summary:We are seeking a highly motivated and experienced Assistant Manager to join our team at Marston's PLC. As a key member of our management team, you will be responsible for leading and motivating our staff to deliver exceptional customer service and drive sales growth.Key Responsibilities:Leadership and Team Management: Inspire and motivate your...