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Import & Export Team Lead
2 months ago
Job Title: Import & Export Team Lead
Company: DB Schenker
Job Summary:
We are seeking a highly skilled Import & Export Team Lead to join our team at DB Schenker. As a key member of our logistics operations, you will be responsible for leading a team of customer service operators and managing job costing.
Key Responsibilities:
- Team Leadership: Supervise and mentor a team of customer service operators to ensure seamless operations and high-quality customer service.
- Performance Metrics: Implement and track performance metrics to enhance team efficiency and productivity.
- Customer Service: Handle customer concerns and complaints in a professional and timely manner to maintain high levels of customer satisfaction.
- Collaboration: Collaborate with various departments, including sales, operations, and customer service, to ensure seamless communication and coordination.
- Reporting: Prepare and present regular reports to management on team performance, customer satisfaction, and other key metrics.
- Inventory Management: Manage terminal inventories to ensure accurate tracking and reporting of goods in transit.
Requirements:
- Leadership Experience: Previous supervisory experience in a logistics or supply chain environment.
- Customer Service: Commitment to customer service excellence and a proven track record of delivering high-quality customer service.
- Communication Skills: Strong communication and problem-solving skills, with the ability to effectively communicate with team members, customers, and other stakeholders.
- Attention to Detail: Attention to detail and ability to mentor team members to ensure high-quality work.
About DB Schenker:
DB Schenker is a global logistics network with a focus on diversity and individual growth. We offer a range of benefits, including training and professional development opportunities, a pension scheme with employer contributions, and a generous holiday allowance.
