Import and Export Customer Service Specialist

1 month ago

Nuneaton, Warwickshire, United Kingdom dbschenker Full time

About the Role

We are seeking a dedicated and proactive Import & Exports Customer Service Specialist to join our Airfreight team.

The purpose of this role is to provide an efficient and proactive export service to all customers, both overseas and related service providers.

You will be responsible for managing all aspects of export operations while delivering exceptional customer service.

Key Responsibilities

  • Arrange collections from vendors.
  • Utilize Tango - system for producing shipping documentation (MAWB, HAWB).
  • Prepare export entries per UK HMRC regulations.
  • Perform post-flight tasks.
  • Handle job file invoicing & Control costs effectively.
  • Investigate and respond to queries and complaints from customers and suppliers promptly.
  • Ensure timely and accurate customer invoicing.

Requirements

About You

  • Experience in Imports & Exports in Airfreight desirable.
  • Proven ability to provide an efficient and proactive export service to all customers and service providers.
  • Strong customer focus, ensuring high levels of customer satisfaction.
  • Willingness to learn and adapt to new processes and systems.
  • Effective communication with customers, colleagues, and service providers.
  • Ability to manage multiple tasks efficiently, ensuring deadlines are met.

What We Offer

  • Full training and continuous professional development to ensure compliance with regulatory requirements.
  • Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
  • 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
  • Explore various career paths and take advantage of development opportunities within our organisation.

Next Steps

Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly.

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

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