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Customer Service Team Supervisor

2 months ago

Nuneaton, Warwickshire, United Kingdom CCA Recruitment Group Full time
Job Overview

Position: Contact Centre Team Leader

Work Arrangement: Remote with occasional travel

Employment Type: Full Time Permanent

Compensation: £30,000-£36,000 based on qualifications and experience

Benefits: Comprehensive benefits package and positive workplace culture

CCA Recruitment Group is excited to collaborate with a leading organization in the Midlands, seeking a skilled Contact Centre Team Leader. This role involves overseeing a dedicated team and enhancing performance within a service-oriented environment.


Key Responsibilities:

  • Lead and mentor a team of customer service representatives.
  • Implement strategies to improve service delivery and team performance.
  • Monitor key performance indicators and provide feedback to team members.
  • Foster a positive and productive team atmosphere.
  • Collaborate with management to align team goals with organizational objectives.

This is an excellent opportunity for individuals looking to advance their careers in customer service leadership.