Guest Service Supervisor
21 hours ago
Job Summary:
We are seeking a highly motivated and experienced Guest Service Supervisor to join our team at Hilton Hotels. As a Guest Service Supervisor, you will be responsible for leading the Front Office team and providing exceptional customer service to our guests.
Key Responsibilities:
- Lead the Front Office team and ensure that all guest interactions are handled efficiently and effectively.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Monitor and analyze guest feedback and make recommendations for improvement.
- Collaborate with other departments to ensure seamless guest experiences.
- Provide training and coaching to Front Office staff to ensure they have the skills and knowledge to provide exceptional customer service.
Requirements:
- Minimum 2 years' experience in a similar role in the hospitality industry.
- Proven track record of providing exceptional customer service.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of hotel operations and customer service principles.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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