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Training and Quality Supervisor
2 months ago
Job Title: Training and Quality Supervisor - Insurance and Financial Services
Job Summary:
Vivo Talent Solutions is seeking a highly skilled Training and Quality Supervisor to join our expanding team. As a Training and Quality Supervisor, you will play a crucial role in the success of our ambitious and growing business.
Key Responsibilities:
- Coordinate effective and efficient agency training to meet the requirements of the business, ensuring delivery of outstanding customer service and low risk management.
- Adhere to key regulatory processes and controls, including monthly audit reporting, FCA breach investigations, product training, and competence.
- Support the Quality and Training Leader to identify and manage complaint trends and/or risk.
- Establish and promote good risk management practices.
- Support senior management to build on existing business culture and create a progressive, supportive, and professional environment.
- Monitor and deliver our training and competency requirements.
Requirements:
- The ability to deliver high-quality training for all roles in the business, ensuring robust on-boarding and continuous development for all employees.
- Friendly, approachable, and a rational and reasonable approach to managing risk across the business areas.
- Experience in coaching individuals to support day-to-day activities, but also pro-actively support development and maximize their contribution to the business objectives.
What We Offer:
Vivo Talent Solutions offers comprehensive training, competitive compensation, and real opportunities to progress in a forward-moving business.
