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Customer Service Team Supervisor
2 months ago
Position: Contact Centre Team Leader
Work Arrangement: Remote with occasional travel
Employment Type: Full Time Permanent
Compensation: £30,000-£36,000 based on experience
Benefits: Comprehensive benefits package and positive workplace culture
CCA Recruitment Group is excited to collaborate with a leading firm in the Midlands, currently seeking a Contact Centre Team Leader. This role involves overseeing a dedicated team and enhancing performance within a service-oriented environment.
Key Responsibilities:
- Lead and mentor a team of customer service representatives.
- Implement strategies to improve service delivery and team efficiency.
- Monitor performance metrics and provide feedback for continuous improvement.
- Foster a positive team culture and promote professional development.
This is an excellent opportunity for individuals looking to advance their careers in a dynamic and supportive setting.