Customer Experience Manager

3 days ago

Nuneaton, Warwickshire, United Kingdom Pontoon Solutions Full time £500
About the Role

We are seeking a highly skilled Customer Experience Manager to join our team at Pontoon Solutions. As a key member of our organization, you will play a crucial role in enhancing our connections process and ensuring a customer-focused approach.

Key Responsibilities
  • User Research and Analysis: Gather and analyze user data using various research tools and techniques to derive actionable insights and recommendations for the connections process.
  • Product Development: Collaborate with cross-functional teams to translate research findings into well-designed products and services that deliver an exceptional customer experience.
  • Stakeholder Management: Advocate for the customer throughout the product development lifecycle, ensuring that user needs and preferences are considered at every stage.
  • Communication and Presentation: Conduct workshops, presentations, and demonstrations to effectively communicate user experience findings and recommendations to stakeholders at all levels.
  • Professional Development: Stay up to date with the latest trends, tools, and methodologies in user research and user-centred design, continually evolving your craft to maximize impact.
Requirements
  • Proven Experience: Proven experience in leading UX strategy and design for digital products and services, ideally within the energy or utility sector.
  • Strong Understanding: Strong understanding of UX principles, methodologies, and best practices, including user research, information architecture, interaction design, and usability testing.
  • Project Management: Demonstrated ability to manage multiple projects and deliverables in a fast-paced environment.
  • Communication Skills: Excellent communication, presentation, and stakeholder management skills.
  • Analytical Skills: Strong analytical and problem-solving skills with a data-driven approach to decision-making.
  • Passion for UX: A passion for creating user-centred designs that solve complex problems and enhance the customer experience.
About Pontoon Solutions

Pontoon Solutions is an employment consultancy that puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

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