Customer Experience Director
5 days ago
We are seeking a highly skilled Marketing Campaign Manager to join our team at Holland and Barrett. As a key member of our marketing department, you will be responsible for driving customer-focused communications that align with our brand proposition and support business growth.
Key Responsibilities:- Lead and deliver Total Market (TTL) customer-led campaigns on time, ensuring positive Return on Investment (ROI).
- Oversee the creation and delivery of campaign briefs, total media planning, and budget management.
- Ensure creative integration across all marketing channels.
- Manage Above-the-Line (ATL) production, including media buying briefs, and post-campaign analysis.
- Coordinate cross-channel marketing activities for Corporate Charity Partnerships.
- Liaise with marketing teams to align content with the business plan.
- Support Subject Matter Experts (SMEs) in tactical planning and monitor campaign results against set Key Performance Indicators (KPIs).
- Attend key meetings and support cross-channel marketing plans for Holland and Barrett App objectives.
- Experienced Marketing Professional with knowledge of marketing channel ecosystems, social platforms, and brand consistency.
- Proven ATL marketing experience.
- Strong stakeholder management and influencing skills.
- Expertise in budget management for media and production.
- Creative and able to deliver clear customer communications.
- Holland and Barrett Employee Discount - 25%
- Bonus
- Pension company contribution
- 33 Days Holiday per year (Inclusive of bank holidays)
- Private Medical Care
- Exclusive benefits, free advice, and savings from a range of retailers and providers
- Electric Car Scheme
We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities, and cultures - I am me, we are H&B.
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