Case Management Support Specialist

3 weeks ago

Salford, Salford, United Kingdom Keoghs Full time
Position Overview

We are seeking dedicated and proactive individuals to become part of our Delegated Fraud Team in the role of Case Management Support Specialist. This position is an excellent opportunity for those aspiring to embark on a career in the legal field.

The Case Management Support Specialist is responsible for executing assigned tasks within case strategies to ensure optimal outcomes. This role does not involve managing personal cases; instead, it focuses on performing specific file handling duties to assist the Case Managers. Responsibilities include procedural documentation, compliance checks, investigations, and evidence assessments. Each task assigned must be managed diligently from initiation to completion, requiring a keen eye for detail to facilitate the Case Managers' strategic decisions. The position offers exposure to a variety of fraud cases, including both pre-litigation and litigation matters.

Key Responsibilities

The tasks undertaken by the Case Management Support Specialist will be dictated by the workload of the Case Managers they support, which may include but are not limited to:

Litigation


• Drafting procedural documents


• Preparing cost schedules

Investigations


• Conducting evidence reviews and evaluations


• Communicating with policyholders and witnesses


• Preparing key witness statements


• Collaborating with legal counsel


• Engaging experts, both internal and external

Resolution


• Negotiating third-party costs in line with legal protocols


• Drafting relevant settlement documents

Occasionally, to foster professional development, the Case Management Support Specialist may assist the Case Manager in conducting strategic case reviews.

Case Management Responsibilities

Client Excellence


• Supporting case files in accordance with established client guidelines


• Striving for maximum client satisfaction on every case

Technical Excellence


• Coordinating with all relevant parties to execute agreed investigations aligned with the case strategy


• Ensuring compliance with all file and investigative deadlines


• Managing litigation effectively to comply with court schedules


• Proactively handling case investigations from initiation to resolution


• Maintaining accurate records in all Case Management Systems from start to finish


• Adhering to file management protocols


• Ensuring compliance with regulatory standards

Financial Excellence


• Demonstrating commercial awareness by working efficiently within fixed fee structures


• Maintaining profitability through effective case management


• Meeting financial performance targets


• Ensuring timely and accurate billing processes

Cultural Excellence


• Upholding the core values of Keoghs

Working Hours

35 hours per week, Monday to Friday, with a one-hour unpaid lunch break.

Essential Skills and Qualifications

Required Skills and Attributes


• A demonstrated interest in law, either through education (e.g., LPC or ILEX) or experience in a legal environment


• Proficiency in drafting legal documents and understanding procedural frameworks


• Strong communication skills, both verbal and written, with individuals at all organizational levels


• Ability to organize and prioritize tasks effectively


• Composure under pressure, with the capacity to re-prioritize and delegate as necessary


• Analytical skills for evaluating evidence


• Proficient literacy and IT skills


• A collaborative team player willing to contribute to achieving results and meeting client service standards


• Ability to align work with organizational values

Essential Soft Skills:


• Client Care/Service


• Organizational Skills


• Prioritization and Adaptability


• Teamwork and Collaboration


• Effective Oral and Written Communication


• Interpersonal Skills

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