Customer Service Executive AOG

3 weeks ago

Horsham, West Sussex, United Kingdom AJ Walter Aviation Full time
Customer Service Executive AOG Job Description

Are you passionate about delivering exceptional customer service in a fast-paced aviation environment? Do you have a knack for problem-solving and a strong desire to work in a dynamic team? We're seeking a highly motivated Customer Service Executive AOG to join our team at AJW Group.

Key Responsibilities:
  • Manage customer requirements in a timely and efficient manner
  • Provide quotes to customers, working closely with internal departments
  • Purchase items for customer requirements, and negotiate with suppliers to achieve the best cost
  • Promote efficiencies and continuous improvement for the customer journey
  • Conduct market research, ensuring that all costs are competitive
What You'll Enjoy:
  • A monthly team fun budget and support community causes through charity events
  • Join our vibrant social scene with company-run events and experience a stunning work environment at our state-of-the-art HQ, complete with an onsite gym, bike-for-work scheme, delicious restaurant, discretionary bonus, healthcare, and Perkbox benefits
  • Relocation support packages are available to make your move to the area easier
Requirements:
  • Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation
  • You'll be attentive to detail, ensuring that our customers receive the right information the first time
  • Self-motivated and able to work within a fast-paced environment
  • You'll enjoy solving problems, sometimes ones that require the input from team members
  • You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills
  • Confident communication skills
  • It would be great if you have industry experience as well as having worked on Quantum, although this isn't a necessity

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