Customer Service Executive

1 month ago

Horsham UK, West Sussex, United Kingdom Hive Media Players Full time

Hive Media Control Ltd is a fast-growing and innovative company in the AV technology sector, inspired by nature’s harmony and precision. We deliver cutting-edge solutions that enhance media experiences globally. We are looking for a proactive and organised Customer Service Executive to support our sales team and ensure a seamless, friendly customer experience. This is an office-based role in Horsham, offering the chance to be part of a creative and dynamic team.


Job Description:


As a Customer Service Executive at Hive Media Control Ltd, you will be the link between our sales team and customers, helping to ensure smooth processes from initial inquiry through to order fulfillment. You will handle customer inquiries, process orders, and provide product information, ensuring a positive and engaging experience for our clients. You will also assist with trade show planning and offer vital support to the sales team,

helping to maintain excellent client relationships.


Key Responsibilities:


  • Customer Relationship Management: Act as the friendly and reliable point of contact for customer inquiries, offering exceptional service and ensuring our internal database stays up-to-date.
  • Sales Assistance: Assist the sales team with order processing, preparing quotes, and managing customer details, ensuring all communications are timely and accurate.
  • Order Processing: Handle customer orders from start to finish, coordinating with internal teams to ensure timely delivery and a smooth process.
  • Product Information: Provide customers with clear and accurate information about our innovative products, helping guide their decisions and enhancing their experience.
  • Complaint Handling: Address and resolve customer complaints with professionalism, ensuring satisfaction and maintaining strong client relationships.
  • Sales Support: Help the sales team by maintaining reports, updating CRM systems, and supporting day-to-day operations to ensure smooth sales performance.
  • Process Improvement: Contribute to the development of customer service policies and suggest improvements to enhance the overall efficiency of the team.
  • Lead Gathering: Assist the sales team in identifying new leads and opportunities to drive business growth.
  • Trade Show Support: Assist with organising and planning trade show stands, ensuring Hive Media Control Ltd’s presence is memorable and impactful.


Qualifications:

  • Sales/Customer Service Experience: Previous experience in customer service or sales support role, ideally in a tech or sales-driven environment.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to convey technical information in a customer-friendly manner.
  • Organisational Skills: Strong organisational skills, with the ability to manage multiple tasks and prioritise in a dynamic environment.
  • Attention to Detail: High level of attention to detail, particularly when processing orders and managing customer information.
  • Tech-Savvy: Proficiency in office software (e.g., Microsoft Office Suite) and CRM systems, with a quick ability to learn new tools.
  • Team Player: Comfortable collaborating with the sales team while independently managing tasks.
  • Full-Time Availability: Willingness to work from our Horsham office, Monday to Friday.


What We Offer:

  • A fast-paced and exciting work environment with opportunities for professional growth.
  • The opportunity to be part of a forward-thinking, bee-inspired company at the forefront of AV technology.
  • A supportive and collaborative team environment based in our Horsham office.


If you are a detail-oriented individual who enjoys connecting with customers and thrives in a dynamic team environment, we would love to hear from you

  • Customer Service Liaison

    4 weeks ago

    Horsham, West Sussex, United Kingdom Hive Media Players Full time

    Job Title: Customer Service ExecutiveHive Media Control Ltd is a dynamic and innovative company in the AV technology sector, inspired by nature's harmony and precision. We deliver cutting-edge solutions that enhance media experiences globally.We are seeking a proactive and organised Customer Service Executive to support our sales team and ensure a seamless,...

  • Customer Service Specialist

    2 weeks ago

    Horsham, West Sussex, United Kingdom AJ Walter Aviation Full time

    Are you passionate about delivering exceptional customer service?    We have an exciting opportunity for a Customer Service Executive to join our AOG team at AJW Group.    As a key member of our team, you will be responsible for developing and maintaining relationships with existing and new customers to optimize their satisfaction and increase sales...

  • Customer Service Specialist

    2 weeks ago

    Horsham, UK, West Sussex, United Kingdom Pure White Lines Full time

    **Customer Service Superstar Needed for Gorgeous Interiors Brand!** Are you the friendly, organized multitasker who loves helping people and making things run smoothly? We’re looking for a customer service ace who’ll be the first point of contact for our customers. You’ll get to work with a team known for their stunning chandeliers, statement lighting,...

  • Customer Service Representative

    4 weeks ago

    Horsham, West Sussex, United Kingdom AJ Walter Aviation Full time

    Are you passionate about delivering exceptional customer service in a dynamic aviation environment? We're seeking a Customer Service Executive to join our AOG team at AJW Group.As a key member of our team, you will be responsible for developing and maintaining relationships with existing and new customers, optimizing their satisfaction and increasing sales...

  • Customer Service Representative

    4 weeks ago

    Horsham, West Sussex, United Kingdom AJ Walter Aviation Full time

    Unlock Your Potential in AviationWe are seeking a highly motivated and customer-focused individual to join our AOG team as a Customer Service Executive. As a key member of our team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their satisfaction and driving sales opportunities.Key...

  • Customer Service Representative

    4 weeks ago

    Horsham, West Sussex, United Kingdom Places Leisure Full time

    We are Places Leisure, a social enterprise that believes in creating active places and healthy people. We are looking for a highly organized and proactive individual to join our team as a Reception and Sales colleague, also known as a Placemaker.This role involves delivering excellent customer service, promoting a helpful and welcoming environment, and...

  • Customer Service Representative

    4 weeks ago

    Horsham, West Sussex, United Kingdom Places Leisure Full time

    We are Places Leisure, a social enterprise that believes in creating active places and healthy people. We're looking for a highly organized and proactive individual to join our team as a Reception and Sales colleague, also known as a Placemaker.This role involves delivering excellent customer service, promoting a helpful and welcoming environment, and...

  • Sales Executive

    3 weeks ago

    Horsham, UK, West Sussex, United Kingdom Condell Ltd Full time

    Company DescriptionCondell is a hybrid of a traditional builder’s merchant combined with an industry-leading nationwide ecommerce offering. We pride ourselves on selling premium building supplies at competitive prices and a specialist sourcing service that is second to none. Formed in 2006, Condell became part of the Lords Group of companies in 2021 which...

  • Executive Leader

    4 weeks ago

    Horsham, West Sussex, United Kingdom Saxon Weald Full time

    Saxon Weald is seeking a visionary leader to drive the organisation's future success. As our new Chief Executive, you will be responsible for delivering our strategic priorities and shaping the future of the organisation.Working closely with our board, executive team and stakeholders, you will develop and deliver our new corporate strategy and ensure...

  • Customer Service Ambassador

    2 weeks ago

    Horsham, West Sussex, United Kingdom Tesco Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will play a vital role in delivering exceptional customer service and helping to drive sales growth in our stores.Key ResponsibilitiesDelivering Exceptional Customer...

  • Customer Service Representative

    3 weeks ago

    Horsham, West Sussex, United Kingdom Pavers Shoes Full time

    Deliver exceptional customer service and become a part of a friendly, engaging, and positive environment where you can make a real difference and feel valued.We are seeking a skilled and passionate Customer Advisor to join our team in Hilliers Garden Centre, Horsham. As a Customer Advisor, you will help us deliver consistently high levels of service to our...

  • Customer Service Representative

    1 month ago

    Horsham, West Sussex, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Horsham, we're seeking a Customer Service Representative to deliver exceptional service and support to our customers. As a key member of our team, you'll engage with customers, participate in operational workflows, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Provide service and support to...

  • Customer Service Representative

    1 month ago

    Horsham, West Sussex, United Kingdom HSBC Full time

    About the RoleWe are seeking a highly skilled and passionate Customer Service Consultant to join our team at HSBC. As a key member of our Branch Customer Service Team, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesProvide outstanding customer service,...

  • Executive Leader

    4 weeks ago

    Horsham, West Sussex, United Kingdom Saxon Weald Full time

    Saxon Weald is seeking an inspirational leader to guide the organisation on its next phase of development. As Chief Executive, you will lead the delivery of our vision, advance our strategic priorities, and shape the future of the organisation.Working closely with our board, executive team, and stakeholders, you will develop and deliver our new corporate...

  • Customer Service Representative

    4 weeks ago

    Horsham, West Sussex, United Kingdom Pavers Shoes Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Pavers Shoes in Hilliers Garden Centre, Horsham. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.Key...

  • Customer Service Representative

    4 weeks ago

    Horsham, West Sussex, United Kingdom Tesco Full time

    About the RoleAs a Customer Service Representative at One Stop Stores, you will be the face of our business, providing exceptional customer service and ensuring that every customer leaves our store with a smile on their face. You will be responsible for greeting and welcoming customers, engaging with them to find out their shopping needs, and making their...

  • Customer Service Ambassador

    3 weeks ago

    Horsham, West Sussex, United Kingdom HSBC Full time

    What we're looking for in this roleCustomer Service AmbassadorWe're seeking a talented and ambitious individual to join our Branch Customer Service Team as a Customer Service Ambassador. This role involves being the first point of contact for our customers, taking ownership of their individual needs, and delivering an exceptional customer experience.Key...

  • Customer Service Representative

    4 hours ago

    Horsham, West Sussex, United Kingdom Tesco Full time

    About the RoleThis is a fantastic opportunity to join Tesco as a Customer Delivery Driver. As the face of Tesco out on the road, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.The role involves delivering customer shopping trips, ensuring the van and trays are clean and tidy, and...

  • Customer Service Specialist

    2 months ago

    Horsham, West Sussex, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Horsham, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...

  • Customer Service Representative

    4 weeks ago

    Horsham, West Sussex, United Kingdom Hive Media Players Full time

    Job Summary:We are seeking a highly organized and customer-focused Customer Service Representative to join our team at Hive Media Control Ltd. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring seamless order processing.Key Responsibilities:Customer Relationship...