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Customer Service Liaison

1 month ago

Horsham, West Sussex, United Kingdom Hive Media Players Full time
Job Title: Customer Service Executive

Hive Media Control Ltd is a dynamic and innovative company in the AV technology sector, inspired by nature's harmony and precision. We deliver cutting-edge solutions that enhance media experiences globally.

We are seeking a proactive and organised Customer Service Executive to support our sales team and ensure a seamless, friendly customer experience. This is an office-based role in Horsham, offering the chance to be part of a creative and dynamic team.

Key Responsibilities:
  • Customer Relationship Management: Act as the friendly and reliable point of contact for customer inquiries, offering exceptional service and ensuring our internal database stays up-to-date.
  • Sales Assistance: Assist the sales team with order processing, preparing quotes, and managing customer details, ensuring all communications are timely and accurate.
  • Order Processing: Handle customer orders from start to finish, coordinating with internal teams to ensure timely delivery and a smooth process.
  • Product Information: Provide customers with clear and accurate information about our innovative products, helping guide their decisions and enhancing their experience.
  • Complaint Handling: Address and resolve customer complaints with professionalism, ensuring satisfaction and maintaining strong client relationships.
  • Sales Support: Help the sales team by maintaining reports, updating CRM systems, and supporting day-to-day operations to ensure smooth sales performance.
  • Process Improvement: Contribute to the development of customer service policies and suggest improvements to enhance the overall efficiency of the team.
  • Lead Gathering: Assist the sales team in identifying new leads and opportunities to drive business growth.
  • Trade Show Support: Assist with organising and planning trade show stands, ensuring Hive Media Control Ltd's presence is memorable and impactful.
Requirements:
  • Sales/Customer Service Experience: Previous experience in customer service or sales support role, ideally in a tech or sales-driven environment.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to convey technical information in a customer-friendly manner.
  • Organisational Skills: Strong organisational skills, with the ability to manage multiple tasks and prioritise in a dynamic environment.
  • Attention to Detail: High level of attention to detail, particularly when processing orders and managing customer information.
  • Tech-Savvy: Proficiency in office software (e.g., Microsoft Office Suite) and CRM systems, with a quick ability to learn new tools.
  • Team Player: Comfortable collaborating with the sales team while independently managing tasks.
  • Full-Time Availability: Willingness to work from our Horsham office, Monday to Friday.
What We Offer:
  • A fast-paced and exciting work environment with opportunities for professional growth.
  • The opportunity to be part of a forward-thinking, bee-inspired company at the forefront of AV technology.
  • A supportive and collaborative team environment based in our Horsham office.

If you are a detail-oriented individual who enjoys connecting with customers and thrives in a dynamic team environment, we would love to hear from you.