Customer Service Representative AOG
1 week ago
Aircraft on the Ground (AOG) Customer Service Role
We are seeking a highly motivated and organized Customer Service Representative to join our AOG team at AJW Group. As a key member of our customer-facing team, you will be responsible for managing customer requirements in an efficient and timely manner.
Key Responsibilities:
- Manage customer requirements, ensuring prompt and efficient resolution
- Provide quotes to customers, working closely with internal departments
- Purchase items for customer requirements, negotiating with suppliers to achieve the best cost
- Promote efficiencies and continuous improvement for the customer journey
- Conduct market research to ensure competitive costs
What We Offer:
- A dynamic and supportive work environment
- Opportunities for career growth and development
- A competitive salary and benefits package
- Relocation support packages available
- Hybrid working options after 3-month probation
Requirements:
- Collaboration is at the heart of everything you do, working closely with direct colleagues and other departments
- Attentive to detail, ensuring customers receive the right information first time
- Self-motivated and able to work within a fast-paced environment
- Enjoy solving problems, sometimes requiring input from team members
- Experience in a customer-facing role, demonstrating negotiation skills
- Confident communication skills
AJW Group is an equal opportunities employer, committed to providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief.
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