Customer Service Representative AOG

1 week ago


Horsham, West Sussex, United Kingdom AJ Walter Aviation Full time

Aircraft on the Ground (AOG) Customer Service Role

We are seeking a highly motivated and organized Customer Service Representative to join our AOG team at AJW Group. As a key member of our customer-facing team, you will be responsible for managing customer requirements in an efficient and timely manner.

Key Responsibilities:

  • Manage customer requirements, ensuring prompt and efficient resolution
  • Provide quotes to customers, working closely with internal departments
  • Purchase items for customer requirements, negotiating with suppliers to achieve the best cost
  • Promote efficiencies and continuous improvement for the customer journey
  • Conduct market research to ensure competitive costs

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • Relocation support packages available
  • Hybrid working options after 3-month probation

Requirements:

  • Collaboration is at the heart of everything you do, working closely with direct colleagues and other departments
  • Attentive to detail, ensuring customers receive the right information first time
  • Self-motivated and able to work within a fast-paced environment
  • Enjoy solving problems, sometimes requiring input from team members
  • Experience in a customer-facing role, demonstrating negotiation skills
  • Confident communication skills

AJW Group is an equal opportunities employer, committed to providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief.



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