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Administrative Support Specialist

2 months ago

Basingstoke, Hampshire, United Kingdom Office Angels, UK Full time

About the Role:

We are seeking a highly organized and detail-oriented Service Administrator to join our team at Office Angels, UK. As a Service Administrator, you will play a crucial role in supporting our Service team by providing administrative assistance and ensuring the smooth operation of our business.

Key Responsibilities:

  • Create and communicate estimates to customers for authorization
  • Work closely with the reception team to load workshop schedules
  • Evaluate and manage daily activities with workshop control
  • Guide and advise technicians on ongoing repairs
  • Stay up-to-date with DAF processes and procedures
  • Identify opportunities to improve labor efficiencies
  • Monitor work in progress and adhere to company operating procedures
  • Ensure customer requirements are met before issuing instructions to technicians
  • Carry out contract reviews and liaise with customers
  • Raise estimates and invoices, and manage purchase orders
  • Assist the reception team with customer inquiries and bookings

Requirements:

  • Strong administration experience, preferably in a service administration role
  • Excellent customer service skills
  • Organized and detail-oriented with good attention to detail
  • Ability to adapt quickly to changing priorities
  • Previous experience using invoicing systems

About Us:

Office Angels, UK is an equal opportunities employer and acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.