Shop Supervisor

2 days ago

London, Greater London, United Kingdom Crisis Full time
About the Role

We are seeking a highly skilled and motivated Shop Supervisor to join our team at Crisis Ealing in West London. As a Shop Supervisor, you will play a key role in leading a team of staff and volunteers to achieve sales targets and provide excellent customer service.

The successful candidate will have a strong background in retail, with experience in managing a team and driving sales growth. You will be responsible for maintaining high standards of customer service, visual merchandising, and stock management. You will also be expected to work closely with the shop manager to develop and implement sales strategies and promotions.

We are looking for someone who is passionate about making a difference in the community and has a strong commitment to Crisis's values and mission. You will be a natural leader, with excellent communication and interpersonal skills, and the ability to motivate and inspire a team.

Key Responsibilities

  • Lead a team of staff and volunteers to achieve sales targets and provide excellent customer service
  • Maintain high standards of customer service, visual merchandising, and stock management
  • Work closely with the shop manager to develop and implement sales strategies and promotions
  • Recruit, train, and develop a team of staff and volunteers
  • Monitor and control stock levels, including ordering and receiving stock
  • Manage the shop's visual merchandising and display

Requirements

  • Strong background in retail, with experience in managing a team and driving sales growth
  • Excellent communication and interpersonal skills
  • Ability to motivate and inspire a team
  • Strong commitment to Crisis's values and mission
  • Ability to work flexibly, including evenings and weekends

What We Offer

  • A competitive salary and benefits package
  • The opportunity to work for a leading charity and make a real difference in the community
  • Professional development and training opportunities
  • A supportive and collaborative team environment

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