Retail Shop Supervisor

4 weeks ago

London, Greater London, United Kingdom Jeroboams Full time

Become a Leader at Jeroboams Group

Jeroboams Group stands as a vibrant and swiftly growing enterprise with divisions in retail, trade, and private clientele. We pride ourselves on our extensive selection of wines and spirits, coupled with numerous avenues for professional advancement, establishing ourselves as a frontrunner in the sector. Since our inception in 1985 by visionary entrepreneur Peter Rich, we have expanded to include 10 distinguished shops in London, five of which also feature gourmet food offerings. Our core focus across all divisions is to provide outstanding products and exemplary customer service.

We are on the lookout for a committed individual to oversee one of our London locations as a Shop Supervisor.

As a person-centric leader, you will play a pivotal role in inspiring and retaining your team, guiding them towards achieving excellence. The ideal candidate will possess prior experience in team leadership, demonstrate strong organizational skills, exhibit enthusiasm, have a genuine passion for wine, and place a high value on customer satisfaction.

Required Skills and Experience:

  • At least 2 years of experience in retail, including some supervisory responsibilities, or a background in wine with relevant management experience
  • WSET Level 2 or Level 3 certification is preferred, though significant industry experience will also be taken into account
  • Encourages a positive and nurturing team atmosphere, emphasizing growth and achievement
  • Exceptional skills in customer service
  • Strong organizational capabilities
  • A collaborative team player who recognizes and leverages the strengths of team members
  • Proficient in building rapport with customers and colleagues
  • Clear and effective communicator

Benefits Offered:

  • Competitive annual salary ranging from £30,000 to £35,000
  • Participation in a company bonus scheme
  • Pension scheme contributions
  • Generous employee discount on products
  • Monthly training sessions with our Master of Wine
  • Regular opportunities for product tastings
  • Career development opportunities, including sponsorship for WSET
  • Two paid volunteering days
  • Cycle-to-work program
  • Social events for staff
  • Excursions to vineyards

Position Type: Full-time role, requiring 42.5 hours per week, scheduled across 7 days.

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