Desktop Lifecycle Specialist

3 days ago

Lincoln, Lincolnshire, United Kingdom Serco Full time

**Serco is seeking a skilled Desktop Lifecycle Specialist to join our team**

As a Desktop Lifecycle Specialist, you will be responsible for providing technical expertise to internal customers, troubleshooting and remediation of issues arising from the use of MEM/MEMC within agreed SLAs, and implementing and configuring technology solutions aligned to design, security, and ongoing operational objectives.

**Key Responsibilities:**

  • Provide technical expertise to internal customers.
  • Troubleshoot and remediate issues arising from the use of MEM/MEMC within agreed SLAs.
  • Implement and configure technology solutions aligned to design, security, and ongoing operational objectives.
  • Act as subject matter expert for MEM/MECM (Intune / SCCM).
  • Provide guidance and mentoring to support operational teams.
  • Maintain currency in technology skills/knowledge.

**Requirements:**

  • Experience of configuration of Cloud (MEM) and Windows solutions (Autopilot, Configuration Profiles etc).
  • 3rd line support experience (managing critical infrastructure supporting public services desired).
  • Good Problem/Incident Management skills.
  • Provide specialist knowledge to wider BAU teams.
  • Good communication, troubleshooting and analytical skills.
  • Good customer service skills focused upon meeting customer needs.
  • ITIL knowledge preferable.
  • Ability to generate and present technical reports.
  • Power Bi, Excel. · Strong MSOffice skills.
  • MS Defender knowledge preferable.
  • SCCM Knowledge preferable
  • Key Technology skills
  • MEM (Intune)
  • Autopilot
  • Conditional Access
  • Configuration Profiles
  • App Deployment
  • Device Enrolment
  • Azure AD
  • PowerShell
  • Apple Business Manager – basic understanding setting up Macs for default enrolment

**What we offer:**

  • Up to 6% contributory pension scheme
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
  • Interesting and enjoyable work
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

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