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IT Support Specialist

2 months ago

Lincoln, Lincolnshire, United Kingdom Lincoln College Full time
Job Description

Lincoln College is seeking a highly skilled IT Support Specialist to join our team. As a Desktop Support Professional, you will be responsible for providing exceptional customer support and service standards to our staff and students.

Key Responsibilities:
  • Front-Line Support: Provide timely and effective support to our IT systems and networks, ensuring minimal downtime and maximum productivity.
  • Incident Resolution: Maximize immediate resolution of service incidents, ensuring that issues are resolved quickly and efficiently.
  • Equipment and Software Support: Deliver, service, install, and support all equipment and software associated with the delivery of IT services to staff and student desktops, including computers, printers, and audio-visual equipment.
Requirements:
  • Excellent Communication Skills: Possess excellent communication skills, both written and verbal, to effectively interact with staff and students.
  • Technical Expertise: Have a strong understanding of IT systems and networks, as well as the ability to troubleshoot and resolve technical issues.
  • Customer Focus: Demonstrate a customer-focused approach, prioritizing the needs of our staff and students.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and supportive work environment.