Technical Support Specialist
3 days ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Air IT Limited. As a key member of our Service Desk team, you will play a pivotal role in delivering exceptional technical support to our clients.
Key Responsibilities:
- Technical Support: Provide top-notch technical support to clients via phone, email, and remote desktop sessions.
- Hardware and Software Maintenance: Install, maintain, and troubleshoot client hardware and software according to company standards.
- Documentation and Record-Keeping: Maintain accurate documentation of client environments and activities within our CRM system.
- Information Security: Uphold information security protocols to safeguard client data and maintain our high standards.
Requirements:
- Experience: Demonstrable experience as a Service Desk Engineer, showcasing your technical prowess.
- Technical Skills: Proficiency in Microsoft Windows Server/Desktop environments and Microsoft 365.
- Networking and Security: Familiarity with Backup/DRaaS, Azure Active Directory, and networking technologies (TCP/IP, Firewall, Routing/Switching).
- Communication: Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
What We Offer:
- Hybrid Working: Flexible working options to achieve a better work-life balance.
- Annual Leave: 25 days annual leave plus bank holidays.
- Learning and Development: Ongoing learning and development opportunities to enhance your skills and career.
- Benefits: Cycle to work scheme, technology vouchers, enhanced family leave, celebration day, salary sacrifice pension, and more.
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