Technical Support Specialist

3 days ago


Lincoln, Lincolnshire, United Kingdom Air IT Limited Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Air IT Limited. As a key member of our Service Desk team, you will play a pivotal role in delivering exceptional technical support to our clients.

Key Responsibilities:

  • Technical Support: Provide top-notch technical support to clients via phone, email, and remote desktop sessions.
  • Hardware and Software Maintenance: Install, maintain, and troubleshoot client hardware and software according to company standards.
  • Documentation and Record-Keeping: Maintain accurate documentation of client environments and activities within our CRM system.
  • Information Security: Uphold information security protocols to safeguard client data and maintain our high standards.

Requirements:

  • Experience: Demonstrable experience as a Service Desk Engineer, showcasing your technical prowess.
  • Technical Skills: Proficiency in Microsoft Windows Server/Desktop environments and Microsoft 365.
  • Networking and Security: Familiarity with Backup/DRaaS, Azure Active Directory, and networking technologies (TCP/IP, Firewall, Routing/Switching).
  • Communication: Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.

What We Offer:

  • Hybrid Working: Flexible working options to achieve a better work-life balance.
  • Annual Leave: 25 days annual leave plus bank holidays.
  • Learning and Development: Ongoing learning and development opportunities to enhance your skills and career.
  • Benefits: Cycle to work scheme, technology vouchers, enhanced family leave, celebration day, salary sacrifice pension, and more.


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