Payroll Support Specialist
2 weeks ago
About the Role
As a Payroll Support Specialist, you will be the primary point of contact for all employee payroll inquiries. Your role is crucial in ensuring that every query is addressed promptly, accurately, and with exceptional customer service.
You will work closely with our ISS staff to resolve their payroll-related questions through various channels, including our dedicated payroll management system. Your attention to detail and ability to manage multiple tasks efficiently will be essential in providing a seamless payroll experience for all employees.
Key Responsibilities- Respond to employee inquiries regarding their payroll information via the payroll query management system, email, and phone calls.
- Log and prioritize incoming queries, ensuring they are addressed within established service level agreements (SLAs).
- Monitor outstanding queries and proactively follow up to ensure timely resolution.
- Collaborate with the wider payroll team to maintain a high standard of customer service and create a smooth process for all employees.
- Assist the Payroll Service Manager with administrative tasks during peak payroll periods.
- Work with internal teams to identify trends in employee inquiries, contributing to process improvements and root cause analysis.
We are looking for a highly motivated individual with a passion for delivering exceptional customer service. You should possess:
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy in handling payroll information.
- Proficiency in Microsoft Excel and Outlook, with the ability to work effectively with data.
- Exceptional organizational and prioritization skills to manage a diverse workload.
- A flexible and adaptable approach to support the team's needs.
- Awareness of data privacy regulations and best practices for handling sensitive employee information.
- The ability to build strong working relationships with colleagues and stakeholders.
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