Medical Administrative Assistant

7 days ago

Redditch, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time
Job Summary

We are seeking a highly skilled and experienced Senior Medical Secretary to join our team at Worcestershire Acute Hospitals NHS Trust. As a key member of our General Surgery Team, you will provide administrative support to our consultants and medical staff, ensuring the smooth operation of our clinical services.

Main Responsibilities
  • Provide a personal assistant and senior medical secretarial service to consultants and other medical staff in relation to their clinical duties.
  • Inform all relevant staff of reduced/cancelled clinics/theatre lists with regard to consultants and junior doctors planned or emergency absence.
  • Undertake medical audio/copy typing duties, including outpatient letters to General Practitioners, discharge summaries, and other official correspondence.
  • Manage patients' pathways and highlight any potential problems with regards to treating a patient within set targets.
  • Monitor capacity and liaise with Clinical staff and management when additional capacity will be required.
  • Deal with day-to-day incoming mail, assigning priority and/or taking any necessary action without reference to consultant staff if necessary.
  • Make arrangements for appointments for patients when required.
  • Manage waiting lists daily, adhering to the trust guidance policy for waiting list management.
  • Respond to enquiries from GPs, other Health Service personnel, patients, and relatives.
  • Provide statistical information for Consultants and the Directorate Management team as and when required.
  • Deal with administrative and secretarial aspects of Consultants management, educational, and professional advisory commitments.
  • Participate in the collection and transmission of information to enable the Directorate to meet its objectives, including appropriate support for clinical audits.
  • Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services, including IT.
  • Train/Supervise temporary and new staff within the office.
  • Undertake any other duties as may be required as appropriate by the Consultant or the Directorate Management Team in accordance with the needs of the service.
Person Specification

Experience:

  • Proven secretarial experience in a healthcare environment.
  • Experience of working in a busy office.

Desirable:

  • NHS experience.
  • Use of PAS system, Bluespier, EZ notes, and Digital Dictation.

Qualifications:

  • Audiotyping using Digital Dictation.
  • In-depth working knowledge of Microsoft Office.
  • Excellent verbal and written communication skills.
  • Flexible and adaptable.
  • Able to work under pressure.
  • Ability to work under own initiative and part of a team.
  • Highly motivated.

Desirable:

  • Knowledge of NHS systems.

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