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Lead Medical Administrator

3 months ago

Redditch, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

Position Overview

An exceptional opportunity has emerged for a skilled administrator to become a vital part of our dedicated team as a full-time Lead Medical Administrator within the Cardiology Division. This role involves 30 hours of weekly commitment, collaborating closely with the existing administrative staff to deliver thorough and effective typing and administrative assistance.

We invite applications from enthusiastic and adaptable team members who possess outstanding organizational and communication abilities. The capacity to thrive under pressure and prioritize tasks efficiently is crucial. We seek individuals with high standards and meticulous attention to detail. Candidates should demonstrate the ability to manage multiple tasks in a dynamic environment and work independently as well as collaboratively, showcasing well-developed communication and interpersonal skills.

For an informal discussion regarding this position, please reach out to the hiring manager.

Main Responsibilities

The selected candidate will be responsible for managing the schedules of Consultants and junior medical staff, composing outpatient appointment letters and other correspondence for GPs and clinical professionals, addressing inquiries from clinicians, GPs, other healthcare facilities, patients, and their families, as well as updating medical records and entering data to support the achievement of departmental objectives. Additionally, the role includes assisting the Directorate Management Team in tracking and validating patient pathways to meet national healthcare targets.

About Our Organization

Our mission is straightforward - Prioritizing Patient Care. We are in search of exceptional individuals who can contribute to this goal.

Worcestershire Acute Hospitals NHS Trust is a prominent acute and specialized healthcare provider that offers a variety of local acute services to the residents of Worcestershire and more specialized services to a broader population in Herefordshire and beyond.

Operating from three locations, our workforce exceeds 7,000 dedicated professionals, recognized for delivering quality and patient-centered care. You could be part of this remarkable team.

We are committed to attracting the best talent to work with us in achieving our Vision - collaborating to provide the highest quality healthcare for our communities, leading and supporting our teams to progress forward. Our core values, which we encourage all staff to embody, are central to our daily operations.

Our Objectives Include:

  • Delivering top-notch services for local residents
  • Ensuring the best patient care experience and outcomes
  • Utilizing resources effectively
  • Employing the best personnel

We believe in continuous improvement, and our Clinical Services Strategy outlines a clear vision for our Trust, our facilities, our services, and our role within the broader health and care system.

We are proud to have received Timewise accreditation, demonstrating our commitment to fostering flexible working arrangements within our organization.

Key Responsibilities:

Role Purpose:

To deliver comprehensive administrative and audio typing support for Consultant Staff and their junior teams, facilitating the achievement of Trust and departmental goals through effective collaboration with relevant stakeholders.

Key Relationships:

Internal: Senior & Support Medical Secretaries, Management, Consultants, junior staff, nursing teams, and other healthcare professionals.

External: GP practices, other hospitals, patients, and their families.

Key Duties:

  • Perform medical audio and copy typing tasks, including outpatient letters to GPs, discharge summaries, and other official communications.
  • Handle inquiries from clinicians, GPs, healthcare services, and other stakeholders, ensuring patient contact via telephone is managed professionally.
  • Work independently with minimal supervision, prioritizing tasks in alignment with departmental objectives.
  • Efficiently manage all incoming correspondence, phone calls, and emails.
  • Collaborate with other members of the administrative team to provide a coordinated and effective secretarial service.
  • Assist the Directorate Management Team with the administration, tracking, and validation of patient pathways to meet national healthcare targets.
  • Engage with patients, families, and staff with sensitivity and professionalism.
  • Address any complaints or issues with care, escalating to appropriate personnel as necessary.
  • Maintain confidentiality at all times, adhering to the Data Protection Act, Information Governance, and Trust/Departmental Policies.
  • Provide cover for other secretaries within the Medical Directorate to ensure service continuity.
  • Undertake additional duties as required by the Directorate Management Team.

Qualifications and Experience:

Essential:

  • GCSE English & Maths
  • Recognized word processing/typing qualification
  • AMSPAR certification

Desirable:

  • Experience within the NHS
  • Familiarity with OASIS PAS system, Bluespier EZ notes, and Digital Dictation

Skills and Knowledge:

Essential:

  • Proficient in audio typing using Digital Dictation
  • Comprehensive knowledge of Microsoft Office applications

Desirable:

  • Understanding of NHS systems

Personal Attributes:

Essential:

  • Excellent verbal and written communication skills
  • Flexible and adaptable approach
  • Able to perform under pressure
  • Capable of working independently and as part of a team
  • Highly motivated individual