Customer Care Operations Leader

3 weeks ago

Camberley, Surrey, United Kingdom Persimmon Homes Full time

About Us

At Persimmon Homes, we are dedicated to creating exceptional living spaces and fostering rewarding careers. As a prominent player in the UK housing market, we pride ourselves on delivering high-quality homes and maintaining strong community ties.

Role Overview

We are seeking a skilled Customer Care Operations Manager to enhance our Customer Care Team. This pivotal role focuses on overseeing the Customer Care Maintenance Operatives to ensure superior customer satisfaction aligned with our corporate guidelines and standards.

Key Responsibilities

  • Effectively lead the department team by establishing clear workplace standards, monitoring performance, and providing coaching and training to meet company KPIs and uphold customer satisfaction metrics.
  • Diagnose intricate defects, manage remedial strategies, and supervise work related to formal complaints in compliance with company standards.
  • Address and resolve customer escalations proactively, supporting the resolution of formal complaints in line with established procedures.
  • Conduct site visits as necessary to engage with customers, site teams, and Customer Care Maintenance Operatives.
  • Oversee all NHBC, Premier, and LABC resolutions and claims, collaborating closely with the Customer Care department.
  • Work collaboratively with contractors and colleagues across various departments, including Construction, Sales, and Accounts, to ensure optimal communication and achievement of company KPIs.
  • Adhere to responsibilities outlined in the Group's Health, Safety, and Environmental Policy, ensuring compliance within the team.

Qualifications and Skills Required

  • Proven experience in customer service is essential.
  • Trade-related experience is required.
  • Demonstrated experience in team management.
  • Exceptional communication skills, both written and verbal.
  • Proficient in Microsoft Office Suite, including Excel and Word.
  • Possession of a CSCS Card is necessary.

Compensation and Benefits

We offer a competitive salary based on experience, along with a comprehensive benefits package that includes:

  • Company car or car allowance.
  • Contributory pension scheme.
  • Life insurance coverage.
  • Healthcare benefits.
  • Performance-related bonuses.

Persimmon Homes embraces a Hybrid Working Policy, allowing eligible employees to work from home up to two to three days per week.

Commitment to Diversity

We are proud to be an equal opportunities employer, committed to fostering an inclusive workforce that reflects the diverse communities we serve. We strive to create an environment where every employee feels valued and empowered to contribute their best.

  • Customer Care Operations Leader

    3 weeks ago

    Camberley, Surrey, United Kingdom Persimmon Homes Full time

    About UsAt Persimmon Homes, we are dedicated to building quality homes and supporting rewarding careers. As a prominent player in the UK housing market, we deliver approximately 10,000 homes annually across England, Wales, and Scotland.Role OverviewWe are seeking a skilled Customer Care Operations Manager to enhance our Customer Care Team. This pivotal role...

  • Customer Care Operations Leader

    3 weeks ago

    Camberley, Surrey, United Kingdom Persimmon Homes Full time

    About UsAt Persimmon Homes, we are dedicated to building not just homes, but also fulfilling careers. As a prominent player in the UK housing market, we construct approximately 10,000 homes annually across England, Wales, and Scotland. Our commitment to quality and community is at the heart of everything we do.Role OverviewWe are seeking a skilled Customer...

  • Customer Team Leader

    8 hours ago

    Camberley, Surrey, United Kingdom Co-op Group Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Group. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members, providing exceptional customer service, and ensuring the smooth operation of our store.Key ResponsibilitiesCustomer Service: Provide friendly,...

  • Customer Team Leader

    2 days ago

    Camberley, Surrey, United Kingdom Co-op Group Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Group. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members, providing exceptional customer service, and ensuring the smooth operation of our store.Key ResponsibilitiesCustomer Service: Provide friendly,...

  • Customer Team Leader

    1 week ago

    Camberley, Surrey, United Kingdom CO-OP Full time

    Closing date: 09-09-2024 Customer Team Leader Location: 193 Upper College Ride, Camberley, GU15 4HE Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. This...

  • Customer Team Leader

    1 week ago

    Camberley, Surrey, United Kingdom Co-op Full time

    Closing date: 09-09-2024 Customer Team Leader Location: 193 Upper College Ride, Camberley, GU15 4HE Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. This...

  • Retail Operations Leader

    3 weeks ago

    Camberley, Surrey, United Kingdom Bodypower Sports Ltd Full time £30,000

    Join Our Team as a Retail Operations Leader at Bodypower Sports Ltd, where you will enjoy a competitive salary complemented by an unlimited performance-based incentive program from the outset.Work Schedule: Embrace a 40-hour work week, distributed over 5 days with a rotating schedule. As a vital contributor to our retail environment, availability during...

  • Care Facility Leader

    2 days ago

    Camberley, Surrey, United Kingdom Classic 10 Ltd Full time

    Job Opportunity for a Registered Manager at Classic 10 LtdWe are seeking an experienced and skilled Registered Manager to lead our 40-bed nursing home service in Surrey. The successful candidate will be responsible for managing all aspects of the service to ensure the highest quality care and treatment are provided to individuals with complex care needs and...

  • Retail Leadership Role

    7 hours ago

    Camberley, Surrey, United Kingdom Co-op Group Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Team Leader to join our team at Co-op Group. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members, providing excellent customer service, and ensuring the smooth operation of our store.Key ResponsibilitiesCustomer Service: Provide friendly,...

  • Retail Leadership Role

    2 days ago

    Camberley, Surrey, United Kingdom Co-op Group Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Team Leader to join our team at Co-op Group. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members, providing excellent customer service, and ensuring the smooth operation of our store.Key ResponsibilitiesCustomer Service: Provide friendly,...

  • Customer Service Associate

    3 weeks ago

    Camberley, Surrey, United Kingdom Siemens Healthcare Limited Full time

    Join Siemens Healthcare Limited in Transforming Healthcare: At Siemens Healthcare, we are dedicated to pioneering advancements in medical technology that benefit patients globally. Our collaborative and supportive environment fosters a diverse community that values each individual's unique contributions. We invite you to consider the role of Customer Care...

  • Care Team Leader

    8 hours ago

    Camberley, Surrey, United Kingdom Avery Healthcare Full time

    About the RoleWe are seeking a compassionate and dedicated individual to join our team as a Care Supervisor at Avery Healthcare.As a Care Supervisor, you will be responsible for managing and supporting a small team within the Care Services department, ensuring that Avery's processes and procedures are followed to the highest standards.Your focus will be on...

  • Care Team Leader

    2 days ago

    Camberley, Surrey, United Kingdom Avery Healthcare Full time

    About the RoleWe are seeking a compassionate and dedicated individual to join our team as a Care Supervisor at Avery Healthcare.As a Care Supervisor, you will be responsible for managing and supporting a small team within the Care Services department, ensuring that Avery's processes and procedures are followed to the highest standards.Your focus will be on...

  • Funeralcare Team Leader

    7 days ago

    Camberley, Surrey, United Kingdom Southern Co-op Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our Funeralcare team as a Funeralcare Team Leader. As a key member of our team, you will be responsible for planning and supporting the day-to-day operations of the Area, providing funeral home cover, delivering funeral plan sales, and ensuring the delivery of exceptional...

  • Bridal Sales Team Leader

    3 weeks ago

    Camberley, Surrey, United Kingdom Wed2Be Full time

    About UsWelcome to Wed2B, a leading name in the bridal retail industry, recognized for our rapid growth and commitment to excellence. We pride ourselves on providing unparalleled training and development opportunities to our team members.Role OverviewAs a Bridal Sales Team Leader, you will play a pivotal role in driving the success of our retail locations....

  • Customer Service Associate

    3 weeks ago

    Camberley, Surrey, United Kingdom Siemens Healthcare Limited Full time

    Exciting Opportunity:Join a leading innovator in healthcare technology as a Customer Care Representative.About Us:We are a dedicated team of professionals across numerous countries, striving to advance medical technology to enhance patient outcomes globally. Our diverse workforce collaborates to drive innovations in healthcare for everyone, sustainably.Role...

  • Patient Care Liaison

    3 weeks ago

    Camberley, Surrey, United Kingdom Siemens Healthcare Limited Full time

    Exciting Opportunity:Join a leading organization in healthcare technology as a Customer Care Representative.About Us:We are a dedicated team of professionals operating in over 70 countries, focused on advancing medical technology to enhance patient outcomes globally. Our diverse workforce collaborates to drive innovations in healthcare sustainably.Position...

  • Compassionate Funeral Care Operative

    3 weeks ago

    Camberley, Surrey, United Kingdom Southern Co-op Full time

    At Southern Co-op, we prioritize people over everything else. As a member-owned organization, we are dedicated to serving our local communities with care and compassion. We are thrilled to announce an opportunity to join our Funeralcare team as a Funeral Care Operative. This position is offered on a casual basis (bank working) as needed, with shifts...

  • Compassionate Funeral Care Operative

    3 weeks ago

    Camberley, Surrey, United Kingdom Southern Co-op Full time

    At Southern Co-op, we prioritize our members and the communities we serve, offering more than just employment opportunities. Join our family and contribute to our mission of putting people first. We are thrilled to announce a position within our Funeralcare team for a Funeral Care Operative. This role will be on a casual basis (bank working) as needed, with...

  • Compassionate Funeral Care Operative

    3 weeks ago

    Camberley, Surrey, United Kingdom Southern Co-op Full time

    At Southern Co-op, we prioritize our members and communities, offering more than just employment. Join our family and be part of a team dedicated to serving local communities with care and respect. We are thrilled to present an opportunity to become a Funeral Care Operative within our Funeralcare division. This position is available on a casual basis, with...