Funeralcare Team Leader

2 months ago


Camberley, Surrey, United Kingdom Southern Co-op Full time

About the Role

We are seeking a highly skilled and experienced professional to join our Funeralcare team as a Funeralcare Team Leader. As a key member of our team, you will be responsible for planning and supporting the day-to-day operations of the Area, providing funeral home cover, delivering funeral plan sales, and ensuring the delivery of exceptional client experience.

Key Responsibilities

  • Manage, support, and process all enquiries in line with company procedures, regulatory requirements, and industry standards.
  • Develop and maintain strong relationships with clients, families, and colleagues to deliver exceptional client experience.
  • Supervise and mentor colleagues to ensure they have the necessary skills and knowledge to deliver high-quality services.
  • Support the Area Client Experience Manager in developing and evolving the client experience proposition.
  • Deputise for the Area Client Experience Manager in their absence, ensuring the smooth operation of the Area.
  • Ensure compliance with regulatory requirements, industry standards, and company policies.
  • Manage and administer funeral consultations, funeral plan sales, memorialisation orders, and aftercare services.
  • Conduct Reflection Room visits and ensure correct care and ownership of the deceased is maintained.
  • Support the Area Client Experience Manager with payroll, overtime, rotas, recruitment, training, compliance visits, complaints, and other operational matters.
  • Receive payments from clients and complete administration of financial documentation.
  • Ensure security and standards of our premises and company equipment.

Requirements

  • Previous experience in end-of-life services (desirable).
  • Ability to achieve FCA certification and advanced knowledge in relevant FCA related regulations and their responsibilities.
  • Strong customer service management skills in an operational environment with commercial and financial awareness.
  • Excellent organisational skills and high attention to detail.
  • Computer literate with experience of Microsoft office.
  • Consistently self-motivated and uses initiative in problem solving and decision making.
  • Team player with strong influencing, presentation, and communication skills.

Benefits

  • Salary of £29,000.
  • 31 days of annual leave (incl bank holidays) increasing over time to a maximum of 36 days after 10 years' service.
  • 20% discount in stores.
  • Healthcare cash plan.
  • Share incentive plan.
  • NEST pension.
  • Opportunities to develop your skills through apprenticeships and our own in-house training & development programmes.


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