Funeralcare Team Leader
1 month ago
At Southern Co-op, we're committed to delivering exceptional end-of-life care and support to our communities. As a Client Experience Team Leader, you'll play a vital role in ensuring our Funeralcare team provides the highest level of service to our clients and their families.
Key Responsibilities:- Manage and support the day-to-day operations of the Area, providing funeral home cover and delivering funeral plan sales.
- Deputise for the Area Client Experience Manager in their absence, ensuring the delivery of exceptional client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services.
- Supervise colleagues and inspire them to deliver the best care, support, and experience to clients, families, and deceased.
- Support the Area Client Experience Manager in developing and evolving the client experience proposition.
- Assist with matters including payroll, overtime, rotas, recruitment, training, compliance visits, complaints, and operational matters.
- Previous experience in end-of-life services (desirable).
- FCA certification and advanced knowledge in relevant FCA-related regulations and their responsibilities.
- Ability to demonstrate an understanding of the needs of the bereaved in a caring, supportive, and empathetic manner.
- Strong customer service management in an operational environment with commercial and financial awareness.
- Excellent organisational skills and high attention to detail.
- Computer literate with experience of Microsoft Office.
- Consistently self-motivated and uses initiative in problem-solving and decision-making.
- Team player with strong influencing, presentation, and communication skills.
- Salary of £29,000.
- 31 days of annual leave (including bank holidays), increasing to a maximum of 36 days after 10 years' service.
- 20% discount in stores.
- Healthcare cash plan.
- Share incentive plan.
- NEST pension.
- Opportunities to develop your skills through apprenticeships and our in-house training and development programmes.
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Funeralcare Team Leader
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