Funeralcare Operations Manager

1 month ago

Camberley, Surrey, United Kingdom Southern Co-op Full time

At Southern Co-op, we are committed to delivering exceptional end-of-life care and support to our communities. As a Funeralcare Operations Manager, you will play a vital role in ensuring the smooth operation of our funeral homes and the delivery of our client experience proposition.

Key responsibilities will include planning and supporting the day-to-day operations of the Area, providing funeral home cover, delivering funeral plan sales, and being responsible for running the day-to-day client experience operation. You will also deputise for the Area Client Experience Manager in their absence, ensuring the delivery of the best end of life care, support, and client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services.

As a Funeralcare Operations Manager, you will be expected to:

  • Confidently manage, support, and process all enquiries in line with company procedures, the Funeral Director Code, and FCA regulation.
  • Become FCA certified in order to sell funeral plans, whilst ensuring the fair treatment of clients.
  • Arrange and administer funeral consultations, funeral plan sales, memorialisation orders, and aftercare services in-line with company policies, statutory legislation, internal KPI's, and the Funeral Directors Code.
  • Ensure correct care and ownership of the deceased is maintained and delivered and conduct Reflection Room visits.
  • Supervise colleagues and inspire them to deliver the best care, support, and experience to clients, families, and deceased.
  • Support the Area Client Experience Manager to develop and evolve the client experience proposition.
  • To deputise, support, and assist the Area Client Experience Manager with matters including payroll, overtime, rotas, recruitment, training, compliance visits, complaints, and any other operational matters.
  • Receive payments from clients and complete administration of financial documentation, petty cash, and weekly bookwork.
  • Ensure security & standards of our premises and company equipment.
  • Be proactive in community engagement initiatives to become the communities' choice.

Key skills required for this role include:

  • Previous experience of end-of-life services (desirable).
  • Must be able to achieve FCA certification and advanced knowledge in relevant FCA related regulations and their responsibilities.
  • Ability to demonstrate an understanding of the needs of the bereaved in a caring, supportive, and empathetic manner.
  • Strong customer service management in an operational environment with commercial and financial awareness.
  • Excellent organisational skills and high attention to detail.
  • Computer literate with experience of Microsoft office.
  • Consistently self-motivated and uses initiative in problem solving and decision making.
  • Team player with strong influencing, presentation, and able to communicate at all levels.

We offer a competitive salary of £29, and a range of benefits including 31 days of annual leave (incl bank holidays) increasing over time to a maximum of 36 days after 10 years' service, 20% discount in stores, healthcare cash plan, share incentive plan, NEST pension, and opportunities to develop your skills through apprenticeships and our own in-house training & development programmes.

As a Funeralcare Operations Manager, you will be working in a fast-paced environment and will be required to work flexibly to meet the needs of the business. You will be expected to maintain confidentiality and handle sensitive information with discretion.

If you are successful in your application, we will need to perform a DBS (disclosure and barring service) check. This is to ensure Southern Co-op Funerals are compliant with the NAFDs Funeral Director code.

  • Funeralcare Operations Manager

    4 weeks ago

    Camberley, Surrey, United Kingdom Southern Co-op Full time

    At Southern Co-op, we're committed to delivering exceptional end-of-life care and support to our communities. As a Funeralcare Operations Manager, you'll play a vital role in ensuring the smooth operation of our funeral homes, providing funeral plan sales, and delivering outstanding client experiences.Key Responsibilities:Manage and support all enquiries in...

  • Funeral Operations Manager

    4 weeks ago

    Camberley, Surrey, United Kingdom Southern Co-op Full time

    At Southern Co-op, we offer more than just a job. Our company is owned by our members, and we put people first. Become part of the family with us, who are proud to serve local communities and prioritize people.We have an exciting opportunity to join our Funeralcare team as a Funeral Operations Manager.In this role, you'll oversee the day-to-day operations of...

  • Southern Co-op Funerals Client Experience Leadership Role

    4 days ago

    Camberley, Surrey, United Kingdom Southern Co-op Full time

    About UsSouthern Co-op is a member-owned business that prioritizes people and communities. We offer more than just a job, fostering a supportive environment where our colleagues feel valued and empowered.Key ResponsibilitiesWe are seeking a skilled Client Experience Team Leader to join our Funeralcare team in Berkshire, Hampshire & Surrey. As a key member of...

  • Area Operations Manager

    2 weeks ago

    Camberley, Surrey, United Kingdom Southern Co-op Full time

    About the RoleWe are seeking an Area Operations Manager to join our team at Southern Co-op.This is a fantastic opportunity to lead and develop a team of Funeral Service Operatives, ensuring exceptional service delivery and exceeding client expectations.You will be responsible for managing and developing the team, coaching and mentoring to ensure they have...

  • Restaurant Operations Manager

    4 weeks ago

    Camberley, Surrey, United Kingdom Bluspec Recruitment Ltd Full time

    Job Title: Restaurant Operations ManagerAbout Us:Bluspec Recruitment Ltd is seeking a skilled Restaurant Operations Manager to join our team at Roti Corner. As a Restaurant Operations Manager, you will be responsible for leading the front-of-house operations, ensuring high standards of customer service, and working closely with the kitchen and bar teams to...

  • Operational Area Manager

    3 weeks ago

    Camberley, Surrey, United Kingdom Southern Co-op Full time

    About the RoleSouthern Co-op is seeking an experienced professional to fill the position of Area Support Centre Manager. In this role, you will be responsible for managing, developing, and mentoring the Funeral Service Operatives team to ensure exceptional client experiences throughout all support centres and back-of-house operations.Key...

  • Financial Operations Manager

    4 weeks ago

    Camberley, Surrey, United Kingdom CMA Recruitment Group Full time

    CMA Recruitment Group is partnering with a well-established, growing business and advisory firm based in Camberley to find an experienced Financial Operations Manager.The Outsourced Finance Manager role will involve reviewing statutory and annual accounts, corporation tax and personal tax returns, as well as VAT returns, understanding VAT requirements,...

  • Financial Operations Manager

    1 month ago

    Camberley, Surrey, United Kingdom TPF Recruitment Full time

    **Financial Operations Manager**We are seeking a highly skilled Financial Operations Manager to join our team at TPF Recruitment. As a key member of our accounting practice, you will be responsible for providing outsourced financial functions to our clients.**Key Responsibilities:**Reviewing statutory accounts and corporate and personal tax returnsManaging...

  • Senior Operations Manager

    4 weeks ago

    Camberley, Surrey, United Kingdom JD Gyms Full time

    About the Role:We are seeking a highly skilled and experienced Senior Operations Manager to join our team at JD Gyms. As a key member of our management team, you will be responsible for leading and managing the day-to-day operations of our gym, ensuring that we deliver exceptional customer service and achieve our business objectives.Key Responsibilities:To...

  • Site Operations Manager

    3 days ago

    Camberley, Surrey, United Kingdom Kedleston Group Limited Full time

    About UsFernways School, owned and operated by Kedleston Group Limited, is an independent day school providing specialist education to young people with Autism. As a key member of our team, you will play a vital role in ensuring the daily operation of the site and maintenance of the school grounds.Job DescriptionWe are seeking a highly skilled and motivated...

  • Operations Manager

    3 weeks ago

    Camberley, Surrey, United Kingdom Leisure People Full time

    Job Title: Operations Manager - Leisure IndustryWe are currently seeking an experienced Operations Manager to join our team at Leisure People. As an Operations Manager, you will be responsible for leading our team to deliver exceptional results in a fast-paced leisure environment.Leadership: You will lead and develop a team of up to 25 staff members to...

  • Retail Operations Manager

    7 days ago

    Camberley, Surrey, United Kingdom Sainsbury's Full time

    Sainsbury's is an award-winning employer that offers a unique opportunity for career growth and development. As a Customer and Trading Manager, you will be responsible for overseeing the daily operations of our convenience stores, ensuring that customers receive exceptional service and experience.Job SummaryWe are seeking a highly motivated and organized...

  • Restaurant Operations Manager

    4 weeks ago

    Camberley, Surrey, United Kingdom Chiquito Full time

    Chiquito is a leading hospitality business that has been delivering the best of Mexican cuisine for 30 years. Our team is passionate about providing fantastic food in a fun, fiesta-style environment. Whether you want to embrace our Mexican heritage or simply enjoy our classic dishes and drinks, we offer a fantastic experience for all.We are seeking an...

  • Operational Manager

    4 days ago

    Camberley, Surrey, United Kingdom Southern Co-op Full time

    Company OverviewSouthern Co-op is a proud organization serving local communities and putting people first.About the RoleWe are seeking an experienced Operational Manager to join our team as Area Support Centre Manager. In this role, you will be responsible for managing, developing, and mentoring the Funeral Service Operatives team to deliver exceptional...

  • Pharmacy Operations Manager

    1 month ago

    Camberley, Surrey, United Kingdom The Boots Company PLC Full time

    Job SummaryThis is a critical role within Care Services that will provide a single point of contact for care home customers, ensuring excellent customer care is provided at all times. The successful candidate will lead the operational running of the Care Services pharmacy, working in partnership with a local network of care homes, store teams, and GP...

  • Operations Manager

    4 weeks ago

    Camberley, Surrey, United Kingdom Achieve together Full time

    About the RoleThis is a leadership position that offers challenge, growth, and purpose. It's an opportunity to inspire others and bring your creative mind to life.As Operations Manager, you'll be part of the leadership team, responsible for key activities such as developing support plans, risk assessments, rota planning, recruitment, and development of team...

  • Financial Operations Manager

    4 weeks ago

    Camberley, Surrey, United Kingdom Bennett and Game Recruitment Full time

    A well-established Accountancy Practice in Surrey is seeking a skilled Finance Manager to oversee a portfolio of outsourcing clients. The successful candidate will be responsible for running a portfolio of clients, providing services such as bookkeeping, management accounting, and business advice. They will also be tasked with reviewing statutory and annual...

  • Duty Manager

    4 weeks ago

    Camberley, Surrey, United Kingdom Places for People Full time

    We are Places for People, a social enterprise that believes in the power of community. Our mission is to create active places and healthy people for communities to thrive. As a Duty Manager, you will play a key role in achieving this mission by supporting the Operations Manager and General Manager in achieving objectives and assisting in specific project...

  • Financial Operations Manager

    1 month ago

    Camberley, Surrey, United Kingdom BCA Full time

    Finance Manager RoleBCA is seeking a skilled Finance Manager to join our Partner Finance division. As a key member of the team, you will be responsible for managing the Transactions team and relationship with Shared Services.Key ResponsibilitiesOversee the month-end process and ensure balance sheet integrity and reconciliationsDevelop a strong understanding...

  • Senior Manufacturing Operations Manager

    3 days ago

    Camberley, Surrey, United Kingdom Priority Appointments Full time

    Job DescriptionPriority Appointments is seeking a skilled Senior Manufacturing Operations Manager to lead a shift and manage a team of 8 individuals in Camberley.Key Responsibilities:Oversee key processes such as sheet metal fabrication, pressing, and CNC operations to ensure quality and on-time project delivery.Manage recruitment, induction, and appraisals...