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Customer Team Leader
2 months ago
We are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Group. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members, providing exceptional customer service, and ensuring the smooth operation of our store.
Key Responsibilities- Customer Service: Provide friendly, welcoming, and helpful service to our customers, ensuring their needs are met and exceeded.
- Team Leadership: Lead and develop a team of Customer Team Members, providing coaching, training, and support to ensure they have the skills and knowledge to succeed.
- Store Operations: Ensure the store remains safe, legal, and fully operational, including managing stock accuracy, diligence checks, and maintaining a clean and tidy store environment.
- Problem-Solving: Resolve customer complaints and issues in a professional and courteous manner, ensuring customer satisfaction and loyalty.
- Community Engagement: Build relationships with local community groups and organizations, supporting our Store Manager in delivering the Co-op community plan.
- Customer Focus: A genuine care for the needs of customers and members, with a strong ability to build positive relationships.
- Leadership Skills: The ability to lead and motivate a team, with strong organizational and problem-solving skills.
- Communication: Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Flexibility: The flexibility to work a range of different shifts, including early mornings, afternoons, evenings, and weekends.
- Competitive Salary: A competitive salary and benefits package, including a pension scheme with up to 10% employer contributions.
- Training and Development: Full, paid training and dedicated support for your personal development and career progression.
- Discounts: 30% discount on all Co-op products in-store, plus 10% discounts on all other brands.
- Wellbeing: Support for your physical, mental, and financial wellbeing, including access to virtual healthcare services and a 24/7 employee assistance service.
