Customer Service Representative
7 days ago
The Body Shop is committed to generating positive economic, social, and environmental impact. We're dedicated to making a difference and driving growth through exceptional customer service and product knowledge.
Your Role in a NutshellTo support the store management team in driving sales and revenue within the store through the delivery of outstanding customer service on the shop floor at all times. To embody and uphold the values and vision of the company while ensuring adherence to company procedures and policies.
More About the RoleWith an extensive range of over 2,000 products designed to cater to every customer's preferences, our team is on-hand to engage with customers daily. We take the time to understand our customers' needs and recommend fantastic products that meet their expectations. We offer products packed with natural ingredients, many of which have been sourced ethically using Community Trade programs, so when we advise a customer on their skincare regime, we're not just selling them a product, we're actually contributing to a better life for communities.
As part of our dedicated team of Sales Consultants, you will offer expert advice to our customers and provide an inspiring insight into The Body Shop products and philosophy. You will have the opportunity to learn about our products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What We Look For- Strong interpersonal skills to build rapport with customers - customer service experience is highly valued
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
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