Customer Service Representative

2 months ago


Beckenham, Greater London, United Kingdom Mytime Active Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Mytime Active. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Customer Service: Provide professional and personalized service to our customers, responding to their inquiries and resolving any issues in a timely and effective manner.
  • Relationship Building: Develop and maintain strong relationships with our customers, understanding their needs and preferences to deliver tailored solutions.
  • Sales and Service: Identify opportunities to upsell and cross-sell our products and services, ensuring that our customers receive the best possible experience.
  • Communication: Communicate effectively with customers, colleagues, and management, ensuring that all interactions are professional and courteous.
  • Problem-Solving: Resolve customer complaints and issues in a fair and timely manner, ensuring that our customers are satisfied with the outcome.
Requirements
  • Experience: Previous experience in a customer-facing role, preferably in a sales or service environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Knowledge: Knowledge of sales and service principles, with the ability to apply this knowledge in a fast-paced environment.
  • Education: Relevant qualifications or experience in a related field.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a range of perks and rewards.
  • Opportunities for Growth: Opportunities for career advancement and professional development, with a focus on helping you achieve your goals.
  • Collaborative Team: A collaborative and supportive team environment, with a focus on teamwork and mutual respect.


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