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Customer Service Representative

1 month ago


Beckenham, Greater London, United Kingdom Customer Labs Full time
Customer Service Representative

Adecco is delighted to be recruiting on behalf of our client, a well-established local employer and a leader in their industry. We are currently seeking an experienced customer service candidate who possesses a passion for engaging with customers and consistently exceeding expectations to deliver an outstanding customer experience.

Key Responsibilities:

  • Send out account application and direct debit forms and follow them through to completion.
  • Manage customers' accounts as part of sales ordering process, paying attention to credit limits and outstanding debt.
  • Support with other daily/weekly/monthly sales office tasks.

Requirements:

  • Detailed knowledge and demonstrative experience of Customer Service Excellence.
  • Detailed knowledge and demonstrative experience of achieving sales and working towards key performance indicators.
  • Good computer skills including Microsoft Office packages (Word, Outlook, Excel).

Benefits:

  • 50hrs per week, Monday - Friday 08.00am - 16.00pm.
  • Saturday morning cover on a rota system 08.00am - 12.00pm (overtime paid at time and a half).
  • Potential sales incentives for upselling.
  • 33 days holiday p.a. (including bank holidays).
  • Company pension.
  • As an employee-owned business, you can be awarded free shares based on company performance, as well as the ability to purchase additional shares.
  • Discounts offered.
  • Company App, offering rewards and discounts at various outlets.