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Customer Service and Sales Coordinator

2 months ago

Beckenham, Greater London, United Kingdom Customer Labs Full time

Award-winning Customer Labs is seeking a highly skilled Customer Service and Sales Admin to join our team. As a key member of our sales office, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Manage customer accounts, ensuring timely and accurate processing of account applications and direct debit forms.
  • Support sales ordering processes, maintaining attention to credit limits and outstanding debt.
  • Contribute to daily, weekly, and monthly sales office tasks, including data entry and administrative duties.
  • Utilize excellent communication skills to engage with customers, resolve queries, and provide exceptional service.
Requirements:
  • Demonstrated experience in customer service and sales, with a strong focus on customer satisfaction.
  • Excellent computer skills, including Microsoft Office packages (Word, Outlook, Excel).
  • Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
  • Strong problem-solving skills, with a proactive approach to resolving customer issues.
What We Offer:
  • A competitive salary and benefits package, including 33 days holiday per annum.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Discounts and rewards through our company app.