Customer Service Representative

3 weeks ago


Beckenham, Greater London, United Kingdom Halfords Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Services Advisor. As a key member of our team, you'll be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Provide outstanding customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and provide a seamless customer experience.
  • Develop and maintain a thorough knowledge of our products and services, ensuring that customers receive accurate and informed advice.
  • Contribute to the achievement of sales targets and business objectives, through effective sales and customer service techniques.
Requirements
  • Experience of delivering great customer service, ideally in a retail sales environment.
  • A proactive approach to helping customers and understanding their needs.
  • Problem-solving skills and the ability to work effectively under pressure.
  • Availability to work on a rota basis, including weekends.
What We Offer
  • A competitive hourly rate of £12.74 (21+), with opportunities for progression and career development.
  • A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in this role.
  • A supportive and collaborative team environment, with opportunities to work with a diverse range of colleagues.
  • A range of benefits, including store discount, employee discount, and access to our employee wellness program.
About Us

Halfords is the UK's leading retailer of motoring and cycling products and services. We're committed to delivering exceptional customer service and providing a wide range of products and services to meet the needs of our customers. We're proud to be a part of the Halfords Group, and we're excited to welcome you to our team.



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