Head of Customer Experience

1 day ago


Slough, Slough, United Kingdom Gleeson Recruitment Group Full time

{"h1": "Head of Customer Services", "p": "We are seeking a highly skilled and experienced Head of Customer Services to join our operations team at Gleeson Recruitment Group. As a key member of our team, you will be responsible for leading and developing a team responsible for delivering exceptional customer service across multiple channels.", "ul": [{"li": "Develop and implement customer service strategies to improve customer satisfaction and loyalty"}, {"li": "Manage and coordinate customer service processes to ensure seamless delivery of services"}, {"li": "Lead and motivate a team of customer service professionals to achieve exceptional performance"}, {"li": "Collaborate with cross-functional teams to identify and implement process improvements"}, {"li": "Monitor and analyze customer feedback to inform service improvements"}], "h2": "Key Requirements", "ul": [{"li": "Proven experience in customer service leadership and management"}, {"li": "Strong influencing and negotiation skills"}, {"li": "Ability to build and maintain strong relationships with customers and stakeholders"}, {"li": "Excellent communication and interpersonal skills"}, {"li": "Ability to work in a fast-paced environment and prioritize multiple tasks"}], "h2": "Benefits", "ul": [{"li": "Opportunity to work for a dynamic and growing company"}, {"li": "Chance to lead and develop a team responsible for delivering exceptional customer service"}, {"li": "Hybrid working arrangement with 1 day working from home and 4 days in office/meeting clients on-site"}]



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