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Customer Experience Coordinator

2 months ago

Slough, Slough, United Kingdom Cardo Group Full time

About Cardo Group

Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers, and their residents.

We are a multi-company group providing quality, value-for-money maintenance, compliance, and retrofit services across the south west, south east, and midlands.

Our Mission

We aim to maintain and improve our customer experience, building a brand of trust, honesty, and transparency.

Job Summary

We are seeking a Complaints Administrator to join our Customer Experience team in a key strategic role.

The successful candidate will support the Branch with raising and updating complaints on our CRM system, deal with stage 1 complaints, and ensure compliance with our complaints procedure and clients' policies.

Key Responsibilities

  1. Support the Branch with raising and updating complaints on our CRM system.
  2. Deal with stage 1 complaints.
  3. Ensure compliance with our complaints procedure and clients' policies.
  4. Maintain and update the CRM system with full details, including notes and emails.
  5. Allocate repairs to DLO/Sub contractors, ensuring jobs are locked on the system.
  6. Monitor complaints to resolution.
  7. Enter compliments on our CRM system and forward to relevant Line Managers.

Requirements

  1. Social housing experience is not essential but would be advantageous.
  2. Experience of dealing with complaints.

What We Offer

  • 25 days holiday + bank holidays.
  • The opportunity to purchase additional annual leave.
  • Birthday day off.
  • Generous pension scheme.

Company Culture

We value diversity and inclusivity, and we are working hard to build a business that reflects the communities we serve.

Job Type

Full-time

Pay

£25,000.00 per year

Benefits

  • Company pension.
  • Free parking.
  • On-site parking.

Schedule

  • Day shift.
  • Monday to Friday.