Coordinating Groups Experience

1 day ago


Slough, Slough, United Kingdom Aimbridge Hospitality Full time

About the Role

As a Groups Coordinator at Aimbridge Hospitality, you will be responsible for promoting and executing all Groups/Tours business within the hotel. You will work closely with the wider hotel team to ensure all leads are followed and departmental targets and individual KPI's are met.

Responsibilities

  1. Record and process all enquiries made by phone, email, or face-to-face to ensure all guests are dealt with efficiently and in a timely manner.
  2. Work with your teammates to ensure all guests are advised based on their individual needs.
  3. Act as an ambassador for the hotel, providing expert knowledge on all facilities on offer.

Requirements

  • Previous experience in a Front Office or Meetings and Events role is ideal but not essential; willingness to learn and adapt to new systems is key.
  • Familiarity with PMS or CRM tools is an advantage, but training will be provided.
  • Proven customer service skills with high standards of guest satisfaction and loyalty.
  • Strong communication, organisational, and time management skills.
  • Ability to work effectively in a team environment.

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