Hospitality Team Member

4 days ago


Slough, Slough, United Kingdom Aimbridge Hospitality Full time

**Aimbridge Hospitality: A World of Opportunities**

Welcome to a world of possibilities at Aimbridge Hospitality, a leading hospitality company. As a Groups Coordinator, you will play a vital role in promoting and executing all Groups/Tours business within the hotel. You will be an ambassador for the hotel, providing expert advice to guests based on their individual needs.

**Key Responsibilities:**

  • Record and process all enquiries made by phone, email, or face-to-face to ensure all guests are dealt with efficiently and in a timely manner.
  • Work with your teammates and liaise with the wider hotel team to ensure all leads are followed and departmental targets and individual KPIs are met.

**Requirements:**

  • Previous experience in a Front Office or Meetings and Events role is ideal but not essential; willingness to learn and adapt to new systems is key.
  • Familiarity with PMS or CRM tools is an advantage, but training will be provided.
  • Proven customer service skills with high standards of guest satisfaction and loyalty.
  • Strong communication, organisational, and time management skills.
  • Ability to work effectively in a team environment.

At Aimbridge Hospitality, we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.



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