Hospitality Ambassador
1 month ago
A Day in the Life of a Groups Coordinator
As a Groups Coordinator at Aimbridge Hospitality, you will be the face of our hotel, promoting and executing all Groups/Tours business with expertise and passion. You will be responsible for recording and processing all enquiries, ensuring all guests are dealt with efficiently and in a timely manner. You will work closely with your teammates and the wider hotel team to ensure all leads are followed and departmental targets are met.
Requirements
- Previous experience in a Front Office or Meetings and Events role is a plus, but not essential; a willingness to learn and adapt to new systems is key
- Familiarity with PMS or CRM tools is an advantage, but training will be provided
- Proven customer service skills with high standards of guest satisfaction and loyalty
- Strong communication, organisational, and time management skills
- Ability to work effectively in a team environment
What We Offer
At Aimbridge Hospitality, we believe personality is key, so you will have bags of personality and a real flair for hospitality. You will be part of a dynamic team that is passionate about delivering exceptional guest experiences. With amazing training, resources, and support from both managers and colleagues, there is always an opportunity to develop and grow.
Join Our Team
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