Hospitality Ambassador

4 weeks ago


Slough, Slough, United Kingdom Aimbridge Hospitality Full time
About the Role

We are seeking a highly motivated and experienced Groups Coordinator to join our team at Aimbridge Hospitality. As a key member of our front office team, you will be responsible for promoting and executing all Groups/Tours business within the hotel, while providing exceptional customer service and ensuring seamless guest experiences.

Key Responsibilities
  • Develop and execute strategies to drive Groups/Tours business growth and revenue
  • Collaborate with the sales team to identify and pursue new business opportunities
  • Provide expert advice to guests on hotel facilities and services, ensuring their individual needs are met
  • Process and record all guest enquiries, ensuring timely and efficient responses
  • Work closely with the front office team to ensure seamless guest experiences and meet departmental targets
Requirements
  • Previous experience in a Front Office or Meetings and Events role, with a willingness to learn and adapt to new systems
  • Familiarity with PMS or CRM tools, with training provided as needed
  • Proven customer service skills, with high standards of guest satisfaction and loyalty
  • Strong communication, organisational, and time management skills
  • Ability to work effectively in a team environment
What We Offer

At Aimbridge Hospitality, we believe that personality is key, and we're looking for someone with bags of personality and a real flair for hospitality. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.



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