Groups Coordinator

4 weeks ago


Slough, Slough, United Kingdom Aimbridge Hospitality Full time

Welcome to Aimbridge Hospitality, where we strive to create a culture of inclusiveness, positivity, and drive to achieve our common goal. As a Groups Coordinator, you will be responsible for promoting and executing all Groups/Tours business within the hotel and serving as an ambassador to the hotel, providing expert advice to guests based on their individual needs.

You will record and process all enquiries made by phone, email, or face-to-face to ensure all guests are dealt with efficiently and in a timely manner. You will work with your teammates and liaise with the wider hotel team to ensure all leads are followed and departmental targets and individual KPIs are met.

Requirements:

  • Previous experience in a Front Office or Meetings and Events role is ideal, but not essential; willingness to learn and adapt to new systems is key
  • Familiarity with PMS or CRM tools is an advantage, but training will be provided
  • Proven customer service skills with high standards of guest satisfaction and loyalty
  • Strong communication, organisational, and time management skills
  • Ability to work effectively in a team environment

We believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.



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