Retail Expert

7 days ago


Manchester, United Kingdom Retail Human Resources plc Full time
Job Description

Job Title: Brand Associate

Job Summary:

We are seeking a highly skilled and motivated Brand Associate to join our team at Retail Human Resources plc. As a Brand Associate, you will play a key role in delivering exceptional customer service, driving sales, and promoting our brand values.

Key Responsibilities:

  • Customer Service: Provide exceptional service to our customers by sharing product knowledge, creating a memorable experience, and effectively managing complaints when they arise.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including features, benefits, and competitor analysis.
  • Team Collaboration: Work closely with colleagues to share knowledge, best practices, and ideas to drive sales and improve customer satisfaction.
  • Business Acumen: Understand the business and be able to analyze data to identify trends, opportunities, and challenges.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, with the ability to work on different departments and tasks as needed.
  • Client Relationships: Build and develop strong relationships with customers, using exceptional service skills to nurture and maintain these relationships.

Requirements:

  • Excellent Communication Skills: Possess excellent communication skills, both written and verbal, with the ability to effectively communicate with customers, colleagues, and management.
  • Product Knowledge: Have a strong passion for our products and be able to communicate this enthusiasm to customers and colleagues.
  • Business Acumen: Have a solid understanding of business principles, including sales, CRM, and NPS.
  • Collaboration: Be a team player, with the ability to work collaboratively with colleagues to achieve common goals.
  • Adaptability: Be flexible and adaptable, with the ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within the company.
  • Collaborative Environment: A collaborative and supportive work environment.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].


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