Travel Retail

6 months ago

Manchester, United Kingdom The Estée Lauder Companies Full time

La Mer’s journey began when Dr. Max Huber suffered burns in an experiment gone awry and set out to create his own destiny. Physicist by day, stargazer and dreamer by night, he hoped to unlock the power of renewal of the sea.

Inspired by the oceanic world, Huber fermented nutrient-rich sea kelp with other natural ingredients. 12 years and 6,000 experiments later, Crème de la Mer was born - and Huber’s skin appeared dramatically renewed.

***

**JOB TITLE**:Expert

***

**RESPONSIBLE TO**:Counter Manager

***

**MAIN PURPOSE**:To achieve the personal objectives set down by La Mer and to contribute to the success of the account through the delivery of outstanding customer service

To promote and maintain the brand’s image and reputation to the customer

**KEY RESPONSIBILITIES AND STANDARDS**

***

**1. **SELL THE LA MER LINE**
- Achieve required retail sales targets set by the Company as communicated by the Counter Manager
- Be aware of and achieve the targets set by the Company as communicated by the Counter Manager in respect of the daily goal for average minimum sale in units and volume and any other productivity targets
- Link sell to achieve the average minimum sale targets
- Work outside the counter whenever possible to recruit new customers to the brand
- Identify customer needs through the use of open ended questions, using demonstrations where appropriate
- Close the sale effectively and commit customers to a follow-up visit
- Put all customers onto the registry system and update existing ones on every visit

2. **RESPONSIBILITY FOR GUEST OWNERSHIP PROGRAMME/ LUXURY**

**CLIENTELING**
- Be accountable for developing and managing your own guest relationship and luxury clienteling, using the tools of the replenishment diary and the customer registry card, OCT technology and /or IPhone connections
- Introduce the Client Profile card, capture the guest’s information, check all data provided and confirm the best way to contact the guest for further services. Attempt to achieve a minimum capture rate of 80%.
- Check that each guest is a member of current OCT programme and update current and previous history, ensuring that client profile card is always updated
- Ensure that follow up procedures are completed, including adding guests information into personal replenishment diary, contact by telephone or letter, thank you notes etc.
- Demonstrate excellent product knowledge, communicating this to the customer to meet their needs

3. **PERSONAL GROOMING**

***
- Maintain high standard of personal grooming as specified by La Mer.
- Wear make-up at all times and keep hair, shoes and clothes clean and well groomed/presented
- Wear uniform as required.

**4. WORK EFFECTIVELY AS PART OF A TEAM**
- Help colleagues and team efficiency by being flexible and taking on tasks as required
- Communicate information to the Counter Manager and colleagues
- Attend weekly meetings held by the Counter Manager
- Work effectively with store personnel, store management and La Mer staff
- Maintain high standards of time-keeping on the counter to ensure team efficiency

**5. MAINTAIN HOUSEKEEPING STANDARDS**

***

Clean counters, tester stands and displays regularly to maintain the La Mer image

Merchandise back fixtures and display counters as directed

**6. COMPLETE ADMINISTRATION**

***

Complete all administration accurately, legibly and on time

**7. CARRY OUT OTHER TASKS**

***

Carry out any other duties as may be required to support the Counter Manager, the Sales & Education Executive and/or the Company from time to time

This may include taking ownership of events both in store and externally and supporting during busier periods of business**Qualifications**
- Previous retail industry/guest services experience is desirable (preferably within beauty)
- All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software is desirable
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

**Job**: Retail - Store

**Primary Location**: GB-ENG-Manchester

**Job Type**: Standard

**Schedule**: Full-time

**Shift**: Variable

**Job Number**: 247598

  • Travel Consultant Manchester

    6 months ago

    Manchester, United Kingdom Clarity Travel Full time

    **Business Travel Consultant** **Overview and what we offer** - Monday - Friday 37.5hrs - Manchester office Based - Paid day off for your birthday! - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Staff Awards - Hotel and airline discounts - Discounts on sporting events...

  • Business Travel Consultant Manchester

    6 months ago

    Manchester, United Kingdom Clarity Travel Full time

    **Business Travel Consultant** **Overview and what we offer** - Monday - Friday 37.5hrs between 8am - 8pm - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Staff Awards - Hotel and airline discounts - Discounts on sporting events and tickets - Exclusive discounts for mobile...

  • Travel Expert Coordinator

    2 weeks ago

    Manchester, United Kingdom Travel Trade Recruitment Full time

    Are you a travel enthusiast with excellent administrative skills looking for a challenging role? My client, a leading recruitment agency in the travel industry, is seeking a talented Online Booking Administrator to join their team. This exciting position involves working as part of a team to ensure that online bookings are correctly administered and...

  • Junior Travel Consultant Manchester

    6 months ago

    Manchester, United Kingdom Clarity Travel Full time

    **Business Travel Consultant** **Overview and what we offer** - Monday - Friday 37.5hrs - Manchester office Based - Paid day off for your birthday! - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Staff Awards - Hotel and airline discounts - Discounts on sporting events...

  • Business Travel Consultant Manchester

    6 months ago

    Manchester, United Kingdom Clarity Travel Full time

    **Business Travel Consultant** **Overview and what we offer** - Monday - Friday 37.5hrs - Manchester office Based - Paid day off for your birthday! - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Staff Awards - Hotel and airline discounts - Discounts on sporting events...

  • Administrative Travel Specialist

    2 weeks ago

    Manchester, United Kingdom Travel Trade Recruitment Full time

    We are seeking a highly organized and detail-focused Online Booking Administrator to join our team. As an Online Booking Administrator, you will work collaboratively with the team to administer online bookings and load them accurately into our back-office system.Duties and Responsibilities:Managing multiple supplier systems to book customer holidays.Loading...

  • Travel Retail Ambassador

    4 weeks ago

    Manchester, United Kingdom Jo Malone London Full time

    At Jo Malone London, we're looking for an exceptional individual to join our team as a Travel Retail Ambassador. This role offers the opportunity to bring our brand's generosity to life within our boutiques through exceptional customer service.The ideal candidate will be warm, kind, and friendly, with a passion for service and storytelling. They will have a...

  • Business Travel Consultant Manchester 4 Day Week

    6 months ago

    Manchester, United Kingdom Clarity Travel Full time

    **Business Travel Consultant** **Overview and what we offer** - Monday - Friday 37.5hrs - Manchester office Based - Paid day off for your birthday! - Refer a friend for £1000 bonus which is unlimited! - Extra earning potential with Incentive Scheme - Generous holiday entitlement - Staff Awards - Hotel and airline discounts - Discounts on sporting events...

  • Retail Travel Advisor

    6 months ago

    Manchester, United Kingdom TUI Group Full time

    Manchester, United Kingdom- - 126877- - Onsite- - Permanent- - Part Time- - 16Salary £10,048 - Joining the TUI Retail Team as a Travel Advisor at our **Man Fort shop**, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business...

  • Retail Travel Advisor

    6 months ago

    Manchester, United Kingdom TUI Group Full time

    Manchester, United Kingdom- - 126244- - Onsite- - Fixed term- - Full Time- - 37.5Salary £21,500 (FTE) - Joining the TUI Retail Team as a Travel Advisor at our **Manchester Fort shop**, we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart...

  • Travel Retail Beauty Advisor

    6 months ago

    Manchester, United Kingdom L'Oréal Full time

    **Travel Retail L'Oreal Group Beauty Advisor Manchester Airport (40 hours per week)** - **Fasten your seatbelts and get ready to take off to our 6th continent. We have a borderless territory where our own capitals are top airports like Dubai, London, Delhi, Oslo, or Istanbul. Beauty is 30% of the Travel Retail marketand expected to double in 10 years! With...

  • Travel Consultant

    1 week ago

    Manchester, United Kingdom Travel Trade Recruitment Limited Full time

    Award-winning luxury Tour Operator is keen to recruit an Australia & New Zealand Reservations Consultant to their team. If you have experience of working for a Tour Operator, have travelled to Australia / New Zealand, and have sold these destinations, this is a lovely opportunity to work hybrid (offices just outside Manchester city centre - parking...

  • Retail Apprentice Travel Advisor

    5 months ago

    Manchester, United Kingdom TUI Group Full time

    Manchester, GB- - 127513- - Onsite- - Apprentice- - Full Time- - 37.5Joining TUI Retail as an Apprentice Travel Advisor at our **Manchester Market Street** shop will provide you valuable insight into the world of Travel. Our two-year Apprenticeship Scheme is structured to develop you to put customers at the heart of our business by creating unforgettable...

  • Travel Consultant

    2 weeks ago

    Manchester, United Kingdom Travel Trade Recruitment Limited Full time

    Award-winning luxury Tour Operator is keen to recruit an Australia & New Zealand Reservations Consultant to their team. If you have experience of working for a Tour Operator, have travelled to Australia / New Zealand, and have sold these destinations, this is a lovely opportunity to work hybrid (offices just outside Manchester city centre - parking...

  • Travel Retail L'oreal Group Beauty Advisor

    6 months ago

    Manchester, United Kingdom L'Oreal Full time

    **Travel Retail L'Oreal Group Beauty Advisor Manchester Airport (40 hours per week)** **_ Fasten your seatbelts and get ready to take off to our 6_**_th_**_ continent. We have a borderless territory where our capitals are top airports like Dubai, London, Delhi, Oslo, or Istanbul. Beauty is 30% of the Travel Retail marketand is expected to double in 10...

  • Travel Retail Beauty Advisor, 1.1, Manchester

    6 months ago

    Manchester, United Kingdom L'Oreal Full time

    **Travel Retail L'Oreal Group Beauty Advisor Manchester Airport (40 hours per week)** **_ Fasten your seatbelts and get ready to take off to our 6_**_th_**_ continent. We have a borderless territory where our own capitals are top airports like Dubai, London, Delhi, Oslo, or Istanbul. Beauty is 30% of the Travel Retail marketand expected to double in 10...

  • Travel Retail Beauty Advisor Manchester Airport

    6 months ago

    Manchester, United Kingdom L'Oreal Full time

    **Travel Retail L'Oréal Group Beauty Advisor Manchester Airport Terminal 3 (40 hours per week)** **_ Fasten your seatbelts and get ready to take off to our 6_**_th_**_ continent. We have a borderless territory where our own capitals are top airports like Dubai, London, Delhi, Oslo, or Istanbul. Beauty is 30% of the Travel Retail marketand expected to...

  • Travel Retail

    6 months ago

    Manchester, United Kingdom The Estée Lauder Companies Full time

    Position Summary: To achieve the personal objectives set down by Clinique and to contribute to the success of the account. To promote and maintain Clinique’s image and reputation to the customer. **Key Responsibilities**: **Retail Sales** **Measures** Achieve the targets set by the Company as communicated by the counter manager. KPIS Target...

  • Travel Retail

    2 weeks ago

    Manchester, United Kingdom TRIA Full time

    Project Manager - Core Retail / IT Transformation & Change Hybrid working - 3 days per week at offices in central Manchester Salary up to 73k – depending on experience This is an exciting opportunity to join a rapidly growing and entrepreneurial clothing brand in a pivotal role. You will work alongside key business stakeholders and teams across all...

  • Travel Retail

    2 weeks ago

    Manchester, United Kingdom TRIA Full time

    Project Manager - Core Retail / IT Transformation & Change Hybrid working - 3 days per week at offices in central Manchester Salary up to 73k – depending on experience This is an exciting opportunity to join a rapidly growing and entrepreneurial clothing brand in a pivotal role. You will work alongside key business stakeholders and teams across all...