Head of Student Support and Response

3 weeks ago


Manchester, United Kingdom The University of Manchester Full time

The Advice and Response Service is dedicated to providing comprehensive, trauma-informed assistance to students who have faced any form of gender-based violence, harassment, or discrimination. Our team consists of expert caseworkers who offer confidential, practical, and emotional support tailored to the needs of students. We are looking to appoint a subject matter expert to oversee the Advice and Response casework in this critical and sensitive domain.

Key Responsibilities:

Lead and guide the Advice and Response team to ensure the provision of high-quality management and response to incidents related to safeguarding, gender-based violence, and discrimination, along with delivering specialized support and guidance for both students and staff. As a leader within Professional Services (PS), foster a culture of exceptional service delivery and ongoing enhancement, centering the student experience in all initiatives, while supporting a unified PS team that operates flexibly across various organizational boundaries. Collaborate with the Director of Campus Life, Head of Advice and Response, and other senior leaders to cultivate, establish, and sustain effective partnerships with colleagues, students, and other pertinent stakeholders, aimed at realizing the University's strategic goals concerning the delivery of a high-quality Advice and Response Service and enhancing the overall student experience.

Benefits:

Competitive pension scheme Comprehensive employee health and wellness services, including an Employee Assistance Programme Generous annual leave entitlement, in addition to public holidays Additional paid time off during the holiday season Access to local and national discounts at various major retailers

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